Career Opportunities

Audit Coordinator/Desktop Auditor

Description:

The Desktop Audit Coordinator conducts audits of NCCER's accredited network of over 700 construction training and assessment programs.  The individual selected for this role will also coordinate all aspects of the auditing process including scheduling, pre-audit communication with organizations being audited, preparation of audit reports and post-audit follow-up regarding any non-conformances identified.  The Desktop Audit Coordinator must be an excellent communicator with a strong work ethic, outstanding analytical skills and a willingness to play an integral role on a team of auditors tasked with maintaining the high standard of integrity and credibility for which NCCER certifications and training credentials are recognized in the industry.

Requirements:

1. Conduct desktop audit process for NCCER Accredited organizations, including:

  • Maintaining an accurate roster of organizations to be audited

  • Contacting organizations to schedule audits

  • Sending audit confirmation emails to organizations

  • Generating and reviewing audit packets

  • Conducting pre-audit research such as reviewing audit reports, Registry and testing data and organization website

  • Communicating with the organization regarding audit preparation and answering questions prior to the audit

  • Conducting desktop audits via virtual platforms (i.e. Zoom, Microsoft Teams, etc.)

  • Conducting on-site audits when needed or when justified by circumstances

  • Preparing accurate and consistent audit reports in accordance with internal standards for audit reports

  • Communicating non-conformances and corrective actions to organizations when applicable

  • Ensuring routine audits are closed and that follow-up requirements are communicated to Audit Programs Manager

2. Assists Audit Programs Manager in recommending and/or drafting updates to guidelines, policies and procedures related to audit processes and enforcement measures

3. Assists in creating tools/resources to educate and/or periodically update other departments on audit processes

4. Develops and/or provides data/statistical reports to Manager or Director as needed

5. Responds to audit-related tickets utilizing FreshDesk system or referring tickets to Audit Programs Manager and/or Director as appropriate

6. Assists Audit Programs Manager in communicating with sponsor network regarding changes or “need to know” information by advising on common non-conformances identified in audits

7. Assists Audit Programs Manager and Director of HR & Compliance with other audit program-related tasks as needed

Qualifications:

  • Candidates with post-secondary education (Associates degree or above) are strongly preferred

  • Candidates with demonstrated experience in auditing, statistical analysis and/or business analytics are preferred

  • Candidates experienced in construction workforce development are preferred

  • Self-starter with demonstrated experience handling multiple duties and deadlines

  • Strong written and verbal communication skills and attention to detail are required

  • Ability to communicate effectively with organizational stakeholders of all levels while holding customers accountable for compliance is critical

  • Correspondence layout, excellent organizational skills, the ability to work independently and to work effectively with all levels of executives, management and staff is essential

  • Some travel may be required

  • Dependability in attendance and performance is essential

Physical Demands and Working Conditions:

  • Works in an indoor office environment with moderate noise level

  • The employee may occasionally be required to lift and/or move up to 25 pounds

  • Specific vision abilities required by this job include close vision and distance vision

  • The employee is regularly required to sit, talk and hear

  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms

  • The employee is frequently required to use a computer

  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

Software Skills:

Microsoft Office Suite, database management, spreadsheets, and web-based submissions administration. Position requires daily use of the NCCER Registry system and periodic use of the TAO testing system. Experience in Microsoft Power BI is preferred but not required.


Customer and Systems Support Specialist 

Gainesville, FL

Description

Customer and Systems Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding customers through system features and functionalities as well as required policies and procedures. To be successful in this role, you should be an excellent communicator who’s able to provide high-quality customer support and training.

1. Provide training and support services

  • Manage and prioritize customer support tickets/cases

  • Respond to customer queries in a timely and accurate way, via phone and email

  • Respond and follow up with customers to ensure their questions and issues are resolved within the established service level agreements (SLAs)

  • Maintain a high level of professionalism with clients and work to establish a positive rapport with every caller

  • Update customer information in the CMS during and after each call

  • Analyze and report Tier 2 issues as appropriate

  • Escalate issues to management when needed

  • Update and maintain department web pages

  • Work with the management team to stay updated on system knowledge and be informed of any changes in company policies

2. Provide support for testing emergency calls

  • Provide oversight of department call queue, ensuring continuous and appropriate coverage

  • Provide evening phone coverage

  • Triage and problem solve system issues and provide timely resolution

  • Create and update customer support tickets/cases

3.Support department team

  • Provide backup and support to department team members

  • Collaborate with team members to achieve department and organizational goals

4.Other duties as assigned

  • Accept additional tasks, duties and/or direction as assigned by manager.This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee.

Growth Opportunities:

Provide training and support services for the NCCER Registry and testing systems

  • Lead and participate in delivering online system training and conference calls

  • Work with manager to provide customer feedback and adjust training and support documentation as needed

  • Identify customer needs and help customers use specific system features or processes and best practices for efficiency

  • Capture and report system feature requests

  • Develop and maintain customer training tools and resources

  • Assist with online learning and video production

Qualifications:

  • Able to work independently at multiple tasks

  • Able to quickly adapt to fast-paced environment and deadlines

  • Able to use multiple systems and programs simultaneously

  • Able to grasp technical concepts quickly and explain them to others

  • Able to prioritize and organize tasks

  • Strong communication (written and verbal) and problem-solving skills

  • Strong organizational skills

  • Strong integrity

  • Superior time management

  • Patience when handling tough cases

  • Experience in using help desk software and remote support tools

  • Dependable attendance and performance

  • Experience with training and testing platforms and operations is a plus

  • Experience/knowledge of the construction industry is a plus

  • Must have dependable internet and phone access during evening hours


Testing and Systems Support Specialist

Department:                     Testing and Credentialing Department
Position Title:                   Testing and Systems Support Specialist
Reports To:                       Director, Testing and Credentialing
Job Status:                       Non-Exempt, Full Time

Description

NCCER is seeking a candidate for Testing and Systems Support Specialist. This individual is a detail-oriented team member with strong time management, problem solving, organizational and communication skills. The candidate for this position will be able to provide accurate review and quality control of tests and systems development and Tier 2 systems support resulting in high quality testing and user experiences for our customers. 

Major Duties:

1. Provide support for systems and test development

  • Assist in delivering new/updated tests 

  • Maintain test development processes and procedures

2. Provide quality control services for all NCCER tests

  • Review all published tests for accuracy in content and layout.

  • Conduct quality control on systems development and updates

  • Provide user acceptance testing (UAT) on all systems development

3. Provide overall systems support

  • Provide support to team members on systems error logs

  • Work with data partner (ISN) to troubleshoot and fill data gaps

  • Process records in Registry review queue

4. Provide Customer Support for all NCCER Programs and Systems

  • Provide Tier 2 systems support

  • Provide complete understanding and knowledge of NCCER Testing, Assessment and Registry systems

  • Provide support to other team members in department call queue and customer support tickets/cases

5. Completes other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee

Qualifications:

  • Strong interpersonal and professional communication skills (written and verbal)

  • Excellent time management and organizational skills

  • Attention to detail and problem solving skills

  • A self-starter with demonstrated experience handling multiple duties/priorities and deadlines

  • Ability to use multiple systems and programs simultaneously

  • Ability to work independently and to work effectively with all levels of executives, management and staff is essential

  • Experience with testing platforms and operations is a plus

  • Dependable in attendance and performance

Physical Demands and Working Conditions:

  • Works in an indoor office environment with moderate noise level

  • The employee may occasionally be required to lift and/or move up to 25 pounds

  • Specific vision abilities required by this job include close vision and distance vision

  • The employee is regularly required to sit, talk and hear

  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms

  • The employee is frequently required to use a computer

  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

Software Skills:

  • Microsoft Office Suite, required

  • General web navigation, preferred

 


Receptionist

Department:                     Credentialing and Compliance Services
Position Title:                   Receptionist
Reports To:                       Customer Service Manager
Job Status:                       Non-Exempt, Full Time

Major Duties:

1. Receptionist desk management:

  • Greet and Announce guests and visitors

  • Maintain organized work area

  • Answer multi-line phone system/train others on how to use

  • Answer incoming calls to the reception desk (first priority is not missing any reception desk calls)

2. Customer Service duties:

  • Provide excellent Customer Service via incoming/outgoing phone calls, e-mails, and other correspondence (including answering calls in the phone Queue during lunch periods, and when needed because of queue overflow and emergencies)

  • Assistance provided to the overall department with projects as needed

  • Maintain accurate knowledge of programs and services offered by NCCER

  • Assist with routing Customer Service inquiries and handling Tier 1 type CS inquiries

  • Transcribe VMs in Freshdesk into tickets with complete details

3. FreshDesk management assistance as applicable: 

  • Review and follow up on tickets (old, parked, and waiting)

  • Detailed transcription of incoming voicemails into tickets

  • Review and properly assign unassigned tickets (also handle Tier 1 type CS inquiries)

4. Knowledge Base Management assistance as applicable:

  • Knowledge Base maintenance/updates

  • Assist with ticket scripts, solutions, etc.

5. Maintain working knowledge of the NCCER website and other advertisements/initiatives that may generate calls and/or correspondence

6. Chat management (interact with customer via chat and enter tickets as applicable)

7. Assist Marketing/BYF with sales during Master Trainer sessions

8. Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Qualifications:

  • The position requires a self-starter with demonstrated experience handling multiple duties and deadlines

  • Strong written and verbal communication skills as well as excellent telephone skills are required

  • Correspondence layout, excellent organizational skills, the ability to work independently and to work effectively with all levels of executives, management and staff is essential.

  • Dependable in attendance and performance

Physical Demands and Working Conditions:

  • Works in an indoor office environment with moderate noise level

  • The employee may occasionally be required to lift and/or move up to 25 pounds

  • Specific vision abilities required by this job include close vision and distance vision

  • The employee is regularly required to sit, talk and hear

  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms

  • The employee is frequently required to use a computer

  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

Software Skills:

  • Microsoft Office Suite (Outlook, Word, Excel, Powerpoint), proprietary websites (Online Bookstore, Instructor Resource Center), internet navigation, FreshDesk etc.

 


Program Support Assistant

Department:                     Testing and Credentialing Department
Position Title:                   Program Support Assistant
Reports To:                       Director, Testing and Credentialing
Job Status:                       Non-Exempt, Full Time

The Program Support Assistant is an energetic self-starter and team motivator that will provide program and project support including creating and maintaining project-related documentation, composing correspondence, preparing and monitoring reports, monitoring project schedules and budgets and working with key stakeholders.

Major Duties:

1. Provide project support:

  • Assist with the production and maintenance of project plans

  • Develop and maintain an efficient project library, record keeping and task tracking system

  • Produce and distribute project status, tracking and other reports to internal and external stakeholders

  • Coordinate project task tracking and follow up on action items

  • Assist in recording and tracking project budget

  • Support effective communication between project team members and stakeholders

  • Coordinate efforts between internal and external stakeholders and vendors

  • Coordinate sharing of data and resources between internal departments and vendors 

Qualifications:

  • Strong interpersonal and professional communication skills (written and verbal)

  • Excellent time management and organizational skills

  • Advanced computer skills including MS Office Suite

  • Attention to detail and problem solving skills

  • A self-starter with demonstrated experience handling multiple duties/priorities and deadlines

  • Ability to work independently and as part of a team

  • Ability to effectively communicate with all levels of executives, management and staff

  • Dependable in attendance and performance

Physical Demands and Working Conditions:

  • Works in an indoor office environment with moderate noise level

  • The employee may occasionally be required to lift and/or move up to 25 pounds

  • Specific vision abilities required by this job include close vision and distance vision

  • The employee is regularly required to sit, talk and hear

  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms

  • The employee is frequently required to use a computer

  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

Software Skills:

  • Microsoft Office Suite, required

  • General web navigation, required

  • Adobe Acrobat Professional, required

 


Psychometrician

Department:                     Testing Department
Position Title:                   Psychometrician
Reports To:                       Director, Testing and Registry
Job Status:                       Exempt, Full Time

Summary:

A seasoned professional who can understand, describe, and apply the science and technology of measurement in the context of construction industry training and certification programs.  The staff psychometrician will be a key member of the NCCER product team that develops, manages, and maintains an expansive library of training and certification exams across the many craft areas typically utilized in the construction industry.

 

Major Duties:

1. Oversee all test-related aspects of NCCER training and certification programs

2. Maintain the overall integrity of NCCER training and certification testing programs by ensuring that all aspects of the programs are developed and delivered in a manner consistent with standards in the testing industry

  • Continually analyze and evaluate the performance of exam items and forms to ensure that all NCCER exams are reliable and valid

  • Perform item/statistical analyses utilizing both classical test theory and item response theory

  • Write technical examination and item analysis reports

  • When statistically indicated, develop, and implement new exam items for underperforming or compromised test materials

  • Ensure all NCCER exams and certification programs are psychometrically sound and legally defensible

3. Develop new module exams and journey level-craft assessments not currently in the NCCER library of testing products in collaboration with internal project managers and Subject Matter Experts

  • Facilitate the development of job/task analyses in collaboration with Subject Matter Experts

  • Oversee and manage the item writing process psychometrically

  • Set cut scores and other standards for module exams and journey-level craft assessments

4. Manage programs, projects, timelines, and deliverables

5. Provide guidance to the internal stakeholders on ANSI and other recognized accreditation standards and advise on how to make programmatic decisions that will be in line with said standards

6. Complete other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee

Qualifications:

  • Masters' degree in Psychology, Industrial/Organizational Psychology, Educational Psychology, Higher Education, or a related field. Candidates with a Ph.D. in one of these areas are strongly preferred.

  • Documented experience as a psychometrician. 5 or more years of experience is preferred. 

  • Competent in applied psychometric techniques, including Classical Test Theory, Item Response Theory, test equating and linking.

  • Demonstrated experience facilitating standard setting and/or job task analysis meetings.

  • Familiarity with data analysis methods that support assessment (e.g. data forensics).

  • Knowledge of industry standards (e.g. ANSI, ISO)

  • Self-motivated to stay up-to-date on various state, national, and/or international trends in assessments.

  • Ability to effectively write and communicate orally to both technical and non-technical audiences.

Physical Demands and Working Conditions:

  • Works in an indoor office environment with moderate noise level

  • The employee may occasionally be required to lift and/or move up to 25 pounds

  • Specific vision abilities required by this job include close vision and distance vision

  • The employee is regularly required to sit, talk and hear

  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms

  • The employee is frequently required to use a computer

  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

Software Skills:

  • Microsoft Office 365, including Outlook, Word, Excel and Sharepoint

  • Experience with database management and test development software for web-based testing platforms

  • Ability to use appropriate statistical software to an advanced level

  • Knowledge of item-banking software systems

  • Experience with TAO web-based testing platform a plus

 


Accountant

Department:                     Finance
Position Title:                  Accountant
Reports To:                      Controller
Job Status:                      Non-exempt, Full Time 

Major Duties: 

1. Accounts Payable

  • Enters incoming invoices after submitting to the proper department for coding and signature. 

  • Issues checks weekly

  • Manages vendor records in accounting system to include W9's

  • Prepares 1099 information annually

2. Accounts Receivable

  • Manages online invoicing system 

  • Handles receipts of invoices

  • Processes and reconciles credit card transactions

  • Ensures timely receipt of payments

  • Provides service to customer accounts to under 45 days

  • Manages customer accounts

  • Prepares W9 and vendor registration requests

3. Assist with help desk tickets and quotes as needed
4. Assist with the various detailed analysis and reports for annual independent CPA audit
5. Other duties as assigned; as this job description is nor designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Qualifications:

  • Associates Degree or greater in Accounting/Finance or equivalent experience
  • Dependable in attendance and performance

Physical Demands and Working Conditions:

  • Works in an indoor office environment with moderate noise level

  • The employee may occasionally be required to lift and/or move up to 25 pounds

  • Specific vision abilities required by this job include close vision and distance vision

  • The employee is regularly required to sit, talk and hear

  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms

  • The employee is frequently required to use a computer

  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

Software Skills:

  • NetSuite or similar accounting software, Microsoft Office 365

     

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Accounts Receivable Coordinator

Department:                     Finance & Administration
Position Title:                   Accounts Receivable Coordinator
Reports To:                       Senior Staff Accountant
Job Status:                       Temporary, Full Time

Our Accounting Department has a temporary, full-time position open in Collections. The assignment ends once past due accounts have become manageable.  We are expecting this position to last from 1-3 months.  The pay for this position is $15-$17 hourly based on experience.   

Job Requirements

  • B2B Collections of past due accounts

  • May require calling organizations and updating to the correct billing contact

  • Experience with collections required

  • Experience with accounting systems required

  • Microsoft Office experience required

  • SalesForce experience preferred

  • Customer service experience preferred

 


Product Development Project Manager 

Description

1. Plan, manage and coordinate assigned projects, to include:

  • Developing project scope in coordination with senior manager and leadership based on relevant data

  • Ensuring projects are developed on schedule, on budget and according to NCCER specifications

  • Acting as a liaison with subject matter expert (SME) committees

  • Maintaining project components between revision cycles

  • Working with other departments to ensure product has a successful launch and is maintained as a quality product

2. Present to SME committees and other stakeholders on product and program development processes or other NCCER-related topics

3. Manage project content updates within content management, learning management, and testing systems

4. Provide assistance to both external and internal customers with questions related to project areas and to the department

5. Integrate new and upcoming instructional technology modalities and techniques into content development and delivery

6. Supervise support staff

7. Perform curriculum alignments and crosswalks for projects

8. Perform substantive and copy editing; reviews and edits work of writers and staff

9. Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee

Requirements

  • Associate degree or higher or minimum five years work experience as project manager

  • Proven experience in project management on projects of similar scope and scale

  • Excellent written and verbal communication skills to include public speaking

  • Solid organizational skills including attention to detail and multitasking

  • Strong problem-solving and decision-making skills

  • Proactive, positive team player and leader

  • Ability to handle multiple projects at one time and meet production and editorial deadlines

  • Ability to acquire and analyze data to extract trends and metrics

  • Ability to work under pressure

  • Adaptability to shifting priorities and new workflows

  • Experience in technical editing and/or writing desired

  • Dependable in attendance and performance

  • Experience in the construction or maintenance industry is desirable

Physical Demands and Working Conditions 

  • Some travel may be required

  • Works in an indoor office environment with moderate noise level

  • The employee may occasionally be required to lift and/or move up to 25 pounds

  • Specific vision abilities required by this job include close vision and distance vision

  • The employee is regularly required to sit, talk and hear

  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms

  • The employee is frequently required to use a computer

  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

Software Skills

  • Proficiency in word-processing, presentations and spreadsheets (i.e. Microsoft Office Suite); and miscellaneous Windows-based applications, knowledge of basic database design (i.e. Microsoft Access) and desktop publishing software (i.e. Adobe Creative Suite or Creative Cloud) a plus

 


Product Marketing Manager

Department:            Marketing
Position Title:          Product Marketing Manager
Reports to:              Senior Marketing Manager
Job Status:              Exempt, Full-Time

Description

NCCER is looking for a highly motivated Product Marketing Manager. This position will work with the marketing team on developing campaigns for a recruitment tool currently in development. Responsibilities include a variety of marketing strategies from driving user acquisition and developing fundraising campaigns to researching industry trends and preparing metrics reports.

Core responsibilities include managing the recruitment tool marketing strategy, developing fundraising and investor campaigns, tracking user progression and providing support for related inquiries.

Our ideal candidate is a creative, ambitious mid-level marketing professional who performs well in a fast-paced, team environment. This individual should be a multi-tasker who enjoys all aspects of campaign development, from brainstorming high-level ideas to checking items off their to-do list. Someone who wants to market an emerging product for a nationwide organization will have the opportunity to do so in this role.

Major Duties: 

1. Manage recruitment tool marketing and communications strategy 

2. Manage recruitment tool performance

3. Manage recruitment investor and fundraising campaign development 

4. Track progression of users through the recruitment tool

5. Provide support for recruitment tool inquiries

6. All marketing team members will support the other departments within NCCER through meetings and updates

7. All marketing team members will keep themselves informed of construction and maintenance industry trends

8. Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee

Qualifications

  • Self-starter with excellent oral and written communication skills

  • Ability to work effectively in a multi-task, detail oriented, and deadline-driven environment

  • Creativity, initiative, organization, good judgment, and the ability to express thoughts clearly and simply

  • Must be proactive, positive, a team player, and have a “get it done” approach

  • Bachelor’s Degree in Marketing, Advertising, Communications or related field required

  • Minimum three years of experience in related field

  • Lead generation and/or account management experience preferred

  • Must be dependable in attendance and performance

Physical Demands and Working Conditions  

  • Works in an indoor office environment with moderate noise level

  • The employee may occasionally be required to lift and/or move up to 25 pounds

  • Specific vision abilities required by this job include close vision and distance vision

  • The employee is regularly required to sit, talk and hear

  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms

  • The employee is frequently required to use a computer

  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

Software Skills

  • Proficient in Microsoft Office suite including Microsoft PowerPoint, Word, Excel, SharePoint and Outlook

  • Effective knowledge of social media platforms including Facebook/Instagram/Twitter

  • Effective knowledge of web analytics, Google Ads and SEM

  • Adobe Creative Cloud (Photoshop, Illustrator and InDesign) preferred

  • Website content management and/or html knowledge preferred

 


More Info:

  • NCCER is an Equal Opportunity Employer and a drug-free workplace.
  • Salaries are based on qualifications and experience.
  • Excellent benefits package including Health/Vision/Dental and 401K with employer matching.
  • Start ASAP after selection.
  • Positions open until filled.

Apply Now