Career Opportunities


Help us build the future!

At NCCER we are committed to building a safe, productive and sustainable workforce of craft professionals. We need YOU to help us meet this mission. Check out this video to learn more about NCCER, our culture and benefits of employment. 

 


Administration

Executive Assistant

Job Type: Full-Time

Description

Provides administrative support to President/CEO through a broad variety of administrative tasks including:

  • Managing active calendar of appointments

  • Completing expense reports

  • Composing and preparing correspondence that may be confidential at times

  • Arranging complex and detailed travel plans, itineraries, and agenda

  • Screening of unsolicited communications

Supports and serves as liaison for Board of Trustees (includes the executive committee, board-related committees and activities as assigned)

  • Serves as the President/CEO’s administrative liaison to the NCCER Board of Trustees and Executive Committee.

  • Manages the budget and logistics of the bi-annual board meetings including communication of meeting details to all trustees and designated staff.

  • Responsible for the documentation of all meetings to include meeting materials, recording minutes and trustee information updates.

Executive Team and Leadership Team Support

  • Provides administrative support to the Executive Leadership as needed.

  • Provides support for Executive Leadership Team and Leadership Team meetings including assisting in scheduling and attending all meetings. Responsible for recording action items and disseminating related materials and agendas for each meeting.

  • As needed, assist team members in the preparation of documents for team meetings and projects.

Communicates directly, and on behalf of the President/CEO, with trustees and others on matters related to President/CEO’s work needs.

Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Requirements

  • An Associate degree from an accredited college or equivalent vocational/technical training, and three (3) years responsible administrative and staff support experience, or an equivalent combination of training and experience, which provides the required knowledge, skills, and abilities

  • A Certified Administrative Professional (CAP) certificate or Certified Professional Secretary (CPS) certificate may substitute for an Associate degree

  • An additional two (2) years of responsible administrative and staff support experience may substitute for an Associate degree

  • Excellent oral and written communication skills

  • Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail and deadlines

  • Experience with travel, meeting planning, and committee management are essential

  • The ability to work effectively and professionally with all levels of executives, management and staff is essential

  • Dependable in attendance and performance

Software Skills

  • Demonstrated expertise using Microsoft Office suite, specifically, Outlook, Word, Excel, PowerPoint

  • Proficient use of internet browsers to conduct research and access cloud documents and social media platforms

  • Demonstrated ability to use Smartsheet

 

Relocation Assistance Available


    Customer Service

    Customer Service Representative 

    Job Type: Full-Time

    Description

    NCCER has an immediate opening for a talented professional to provide outstanding customer service support to a diverse customer base through a variety of mediums.  Key areas of responsibility for this position will include:

    • Providing excellent customer service via incoming  and outgoing telephone calls, e-mails, and other correspondence –  including Tier 1 and Tier 2 Technical Support

    • Freshdesk interaction

    • Entering  all customer service inquiries into FreshDesk - entries must be entered  clearly, completely, and closed out appropriately

    • Addressing tickets assigned in the FreshDesk system within our service level agreement (SLA)

    • Providing 24-48 hour response time on all return calls, email and FreshDesk correspondence

    • Knowledge base interaction

    • Assisting Manager in the development and maintenance of the Knowledge Base and support portal

    • Utilizing support documents to assist customer inquiries

    • Working effectively with other departments at NCCER to troubleshoot or solve problems/issues

    • Working within databases and other programs/applications that apply to Customer Service (FreshDesk, NCCER Registry, Filemaker, ANR, ARKIV, NCCER  testing system etc.)

    • Maintaining working knowledge of the NCCER website and other advertisements/initiatives that may generate correspondence

    • Maintaining accurate knowledge of programs and services offered by NCCER

    • Ability to navigate multiple programs and utilize internet to help customers with online assistance and problem-solving requests

    • Maintaining confidentiality of student records, and following all company policies and procedures regarding recordkeeping

    • Assisting students with creating user accounts and website questions

    Requirements

    • Qualified candidates will have excellent written and verbal communication skills as well as demonstrated experience responding to customer inquiries via phone or electronically in a fast-paced environment.

    • Correspondence layout, strong organizational skills, and the ability to work effectively with all levels of executives, management and staff is essential.

    • Dependability in attendance and performance is critical in this role.

    • Candidates fluent in Spanish are strongly preferred.

    Equal Opportunity Employer. Drug Free Workplace. Excellent benefits package. Competitive salary based on qualifications and experience. Start ASAP after selection. Position open until filled.


      Digital Learning

      eLearning Project Manager

      Job Type: Full-time

      Description

      As a member of the Digital Learning Team, the primary responsibility of the eLearning Project Manager is to provide end-to-end management of eLearning course development projects including working with subject matter experts, internal stakeholders, and outside vendors in ultimately delivering successful eLearning courses on time and within budget.

      Major Responsibilities

      1. Define projects scope, plan, goal, and deliverables that support business objectives in collaboration with senior management and other stakeholders.

      2. Work with internal and external Subject Matter Experts in the procurement and development of source materials that will be used to develop eLearning courses.

      3. Manage working relationships with outside course development vendors and provide project timelines, milestones, progress reports, requirements, etc.

      4. Develop best practices, tools, and processes for project execution and management.

      5. Conduct project postmortem and create recommendations to identify successful and unsuccessful project elements.

      6. Keep up to date with latest eLearning trends to keep informed about eLearning formats, authoring processes, emerging best practices, etc. 

      7. Assist in the build-out of courses in NCCER’s Learning Management System (LMS), as necessary. 

      8. Assist in the development of an eLearning content roadmap including researching needs.

      9. Assist in the development of communication plans related to the launch of new eLearning courses and other digital learning content.

      Requirements

      • BS in related field or at least three (3) years of relevant work experience in online and in-classroom education, graphic design, instructional design, and project management

      • A good understanding of digital educational principles, educational technology, adult learning theories, etc.

      • Experience with digital content development, workflows, and best practices

      • Outstanding oral and written communication skills

      • Excited, passionate, proactive, and self-motivated  with an enthusiasm for learning

      • Ability to work effectively in a multi-task, detail oriented, and deadline-driven environment

      • Exceptional communication, research, attention to detail, and time management skills

      • Strong relationship building skills and an ability to work across a variety of stakeholder in relation to a project. 

      Software Skills

      • Proficient in Microsoft Office Suite including Microsoft Word, Excel, PowerPoint and Outlook

      • Excellent project management software skills, such as Smartsheet or other project management tools

      • Experience with learning management systems such as Moodle, Canvas, or Totara


      eLearning Technology Administrator

      Job Type: Full-time

      Description

      As a member of the Digital Learning team, the primary responsibilities of the eLearning Technology Administrator will be to successfully lead the implementation, configuration, integration, and ongoing management of the NCCER Learning Management System (LMS),  and potentially other learning platforms added in the future.

      Areas of Responsibility

      1. Configure, administer, maintain, and enhance the LMS (Totara) platform.

      2. Manage the creation and support of users, courses and learning paths in the LMS for existing and newly created courses. 

      3. Interface with various teams within NCCER and directly with clients to understand their needs, document requirements, and drive the design, development, and implementation of enhancements and new features.

      4. Directly manage relationships with outside vendors who develop the NCCER LMS providing requirements and managing and enforcing contractual and performance expectations.  

      5. Consult with instructional designers and other eLearning content developers, including external vendors to support the successful implementation of eLearning courses, webinars, and other content types on the LMS

      6. Respond to related customer service issues, troubleshoot system issues, and provide client administrator training as needed. 

      7. Assist in the development and execution of marketing & communication plans related to the implementation of new systems, enhancements, and/or process changes.

      8. Develop and maintain roadmap for executive team and internal stakeholders regarding new features, functionalities, and integrations in the LMS and timelines for deliver.  

      9. Support development of requirements for integrations between the LMS and other internal systems, as required. 

      10. Support training and documentation needs for new and existing features for internal stakeholders, including Customer Service team. 

      Requirements

      • BS in related field or at least three (3) years of relevant work experience.

      • Strong project management and organizational skills

      • Ability to work effectively in a multi-task, detail oriented, and deadline-driven environment.

      • Excited, passionate, proactive, and self-motivated with an enthusiasm for learning

      • Ability to learn and adapt to new technologies.

      • Excellent  verbal and written communication skills

      • Exceptional research and time management skills

      Software Skills

      • Proficient in Microsoft Office suite including Microsoft Word, Excel, SharePoint and Outlook 

      • Experience with eLearning course authoring tools a plus 

      • Experience with Totara or Moodle a plus

      • Working knowledge of APIs, LTI, SSO, WCAG, and general software design and development principles


      Information Technology

      Senior Manager, Business Analyst

      Job Status: Full-time

      Description: 

      The Business Analyst provides knowledge and expertise to the organization in developing tools and systems that utilize business process data to optimize Business and Technology alignment, leading to effective business decisions. The Business Analyst uses strong technical skills, exceptional communication skills and process engineering experience to drive process optimization through technology alignment.

      Major Duties:

      1. Elicits, analyzes, specifies, and validates the business needs of stakeholders, be they customers or end users.

      2. Collaborates with PM and project sponsors to determine project scope and vision.

      3. Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, focus groups and other methods.

      4. Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.

      5. Works with PM, stakeholders, and project team to prioritize collected requirements.

      6. Researches, reviews, and analyzes the effectiveness and efficiency of existing processes, gathering requirements and developing strategies for enhancing or further leveraging these processes.

      7. Assists in conducting research on products to meet agreed upon requirements and to support purchasing efforts.

      8. Participates in the QA of purchased solutions to ensure features and functions have been enabled and optimized.

      9. Participates in the selection of any requirements documentation software solutions that the organization may opt to use.

      10. Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.

      11. Develops and utilizes standard templates to write requirements specifications accurately and concisely.

      12. Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team.

      13. Serves as an interpreter and translator between the business and Technology teams.

      Requirements:

      • A thorough understanding of NCCER’s business including its programs, services, and processes along with strong skills in business analytics, statistical analysis and software development

      • A strong affinity with data, databases, analytics, business intelligence

      • Strong communication skills and experience in translating user requirements into meaningful targeted analytics and requirements

      • Proven process engineering experience in similar positions

      • An advanced degree in business analytics and/or process engineering

      • Experience with software development best practices and experience working with developers

      • Essential skills include oral and written communication, presentation skills, detail-orientation, organizational skills, professionalism, sound judgment, financial management and budgeting and the ability to handle multiple tasks/priorities and meet deadlines

      • The ability to work effectively with all levels of management and staff both internally and among external stakeholders is essential

      • Experience and/or knowledge of the marketplace and the construction industry to include industry-related workforce development is preferred

      • The ability to travel is required

      Software Skills:

      • Experience with common project management tools, Jira, Confluence, Smartsheet

      • Experience with Office365, PowerPoint, Excel, Teams, etc.

      • Experience working with business analytics platforms (i.e. Tableau, Power BI, Domo); PowerBi preferred.

      Salary:

      $75K - $90K dependent on qualifications and experience


      Systems Administrator

      Job Status: Full-time

      Description

      The Systems Administrator supports a mixed Windows and Mac OS (Operating System) environment using Microsoft 365 and SharePoint Online. Responsible for maintaining and optimizing SharePoint environment and fully implementing the Microsoft 365 suite of applications and functionality. This position requires exceptional troubleshooting, time management, communication, and customer services skills and the ability to work with minimum supervision.

      Major Duties
         1)  Manage and support the infrastructure at NCCER’s headquarters
         2)  Manage and support Active Directory
         3)  Optimize SharePoint to serve our business needs, both internally and externally.
         4)  Provide end user support and training to enable end users to be fully engaged with SharePoint and all its capabilities
         5)  Setup, administer, maintain, and support other Microsoft applications and enable and train users on capabilities
         6)  Interact with end users to determine needs and offer solutions that Microsoft 365 provides
         7)  Monitor systems and serve as a focal point for routine support of systems
         8)  Troubleshoot, diagnose, and repair problems within the IT infrastructure and in the Microsoft 365 Cloud
         9)  Follow established procedures required for efficient management of the infrastructure
        10)  Maintain and monitor software licensing requirements to ensure compliance
        11)  Occasional after-hours and weekend work where required
        12)  Will perform other duties as assigned by Director of IT (Information Technology

      Requirements

      • Associate degree in Information Systems, Business, Computer science or related field or equivalent knowledge/experience

      • 4 years of relevant technical experience working with Office 365 and SharePoint

      • Windows 10, Windows Server, AD/AzureAD, cloud services

      • Strong diagnostic and troubleshooting skills 


      Innovation & Advancement

      Project Manager - Innovation & Advancement

      Job Status:  Full-Time

      Description:

      The Innovation & Advancement Project Manager is an energetic team leader with experience in developing, implementing and managing multiple projects while maintaining project goals, budgets, quality and communications.

      Major Duties:
      1. Assist in project development and planning including project scope, goals, schedule and budget

      • Develop and ensure resource availability and allocation to include internal team and external partners and/or vendors

      2. Develop, implement and manage detailed project plans for scope control/management, budget adherence, quality outcome, risk evaluation and mitigation and communications

      • Create and maintain comprehensive documentation

      3. Manage project processes, implementation and evaluation to meet goals, budget, quality and schedule

      • Perform risk management to minimize and manage risk per project criteria

      • Track and evaluate project performance

      • Perform quality control to maintain standards

      • Monitor progress and maintain deadlines

      • Maintain budget

      4. Establish and maintain relationships with internal and external stakeholders, third parties and vendors

      • Coordinate, facilitate and document appropriate meetings

      • Ensure communication throughout the organization and with vendors and stakeholders 

      • Provide timely updates on schedule and budget

      • Delegate and manage project tasks

      5. Transfer ownership to appropriate department/team

      • Obtain final acceptance of deliverables 

      • Provide and archive final project reports

      6. Other duties as assigned

      Requirements:

      • Associate Degree or higher or minimum five years’ work experience as a project manager

      • PMP certification a plus

      • Proven experience in project management on projects of similar scope and scale

      • Excellent written and verbal communication skills

      • Solid organizational skills including attention to detail and multi-tasking

      • Strong problem-solving, decision-making and research skills

      • Proactive, positive team player and leader

      Software Skills:

      • Microsoft Office Suite

      • Salesforce

      • Project management software (i.e. JIRA, Trello, Asana) 


      Social Media Community Manager 

      Job Type: Full-Time

      Description

      NCCER is looking for an innovative, passionate community manager to focus on building and maintaining an online community for construction craft professionals to engage, connect, learn and grow. Successful candidates will be outgoing and creative and be social-media savvy in building successful engagement strategies within an online community. To be successful in this role, you will need to have a deep passion for social media, stay abreast of new developments and opportunities in the construction industry and be a strategic thinker. Having some knowledge of the construction industry is valuable but not required.

      Major Duties

      1. Develop online communities for various NCCER customer and market segments utilizing Facebook, LinkedIn, and other social media platforms

      2. Attract users to the online community through traditional and innovative strategies

      3. Drive member engagement and retention through community-based engagement campaigns

      4. Engage with the online community and respond to comments and requests

      5. Stay up to date with the latest industry and digital trends

      6. Research latest and relevant tools and technologies

      7. Build, analyze, maintain and communicate community KPIs

      8. Oversee the build out and maintenance of a standalone community if research and evaluation warrants it

      9. Collaborate and coordinate with marketing department to ensure brand consistency across multiple platforms and campaigns

      10. Complete other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee

      Requirements

      • Associate’s or bachelor’s degree in marketing, social media, communications or related field or minimum five years relevant work experience 

      • Experience in building and maintaining successful communities

      • Experience in research and measuring KPIs

      • Experience in photo and video editing for social media posting 

      • Excited, passionate, proactive and self-motivated with an enthusiasm for learning

      • Ability to work effectively in a multi-task, detail oriented and deadline-driven environment

      • Exceptional oral and written communication, research and time management skills

      • Must be willing to travel

      Software Skills

      • Microsoft Office 365 (Word, Excel, PowerPoint, Outlook)

      • Expertise with Facebook, LinkedIn, Instagram and other social media administrative functionality

      • Proficiency with photo and video editing software


        Marketing

        Marketing Coordinator

        Job Type: Full-Time

        Description

        This position requires a strong attention to detail with excellent written and verbal skills. The Build Your Future marketing coordinator is expected to be highly organized with the ability to multitask in a fast-paced environment and be a self-motivated team player. The Build Your Future initiative is focused on educating people and recruiting them into careers in the commercial and industrial construction industry through various marketing campaigns and outreach. 

        Major Duties  

        1. Perform routine website updates and maintenance 

        1. Coordinate the Build Your Future scholarship program under the supervision of department manager 

        1. Provide general marketing support to include pulling campaign metrics, assisting with event planning, building presentations, attending career day events and answering customer inquiries 

        1. Assist manager with maintaining partner relationships 

        1. Collaborate in the development and implementation of campaigns  

        1. Collaborate with video production department for video needs 

        1. Conduct research to analyze market trends, customer behavior and competitive landscape

        1. Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.  

        Qualifications 

        • Excellent written and verbal communication skills 

        • Creativity, initiative, organization, good judgment and the ability to express thoughts clearly  

        • Strong attention to detail and organizational skills, with ability to multi-task 

        • Ability to work effectively in a deadline-driven environment 

        • Must be a motivated, self-starter with ability to work with minimal supervision  

        • Proactive, positive team player  

        • Dependable in attendance and performance 

        • Experience and/or education in marketing, public relations or related field is desirable 

        • Proficiency in Associated Press (AP) style preferred 

        Physical Demands and Working Conditions 

        • Works in an indoor office environment with moderate noise level 

        • The employee may occasionally be required to lift and/or move up to 25 pounds 

        • Specific vision abilities required by this job include close vision and distance vision 

        • The employee is regularly required to sit, talk and hear 

        • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms 

        • The employee is frequently required to use a computer 

        • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl 

        • Some travel is required  

        Software Skills  

        • Proficient in Microsoft Office suite including Microsoft PowerPoint, Word, Excel, SharePoint and Outlook  

        • Effective knowledge of social media platforms including Facebook/Instagram/Twitter  

        • Wordpress website design and/or html knowledge preferred 

        • Experience with Google marketing tools including Ads, Analytics, Tag Manager and Data Studio highly preferred  

        • Ability to use Adobe Creative Cloud (Photoshop, Illustrator and InDesign) preferred  


          Marketing Copywriter

          Job Type: Full-Time

          Description

          1. Compose, coordinate and/or edit the written message in all print and digital media to maintain consistency in company brand, tone and voice

          • Write messaging for campaigns and internal/external customer communications to include advertisements, articles, blogs, emails, newsletters, scripts, speeches, surveys and other publicity materials 

          • Gather all information needed to create copy 

          • Provide guidance for the communications coordinator to draft copy as needed

          2. Create and facilitate correspondence for the president to include but not limited to letters, white papers and emails 

          3. Conduct internal/external interviews and develop talking points, questions and scripts

          • Manage incoming interview requests in conjunction with the senior communications manager

          • Collaborate with internal/external contacts to schedule interviews and review and edit materials 

          • Work in collaboration with the video production team to write and develop scripts as needed

          4. Manage externally requested articles, blogs and press releases on behalf of NCCER

          • Write, edit and proofread content to ensure it meets NCCER brand guidelines

          • Lead internal editorial review process through final approval and submission

          • Submit written communications for publication in internal/external digital and print media

          5. Manage content development for NCCER’s Annual Report

          • Request content from each department as needed

          • Compile, edit and proofread 

          • Submit content to senior communications manager and marketing director for approval

          • Provide additional edits as needed to ensure copy works within design parameters  

          6. All marketing team members will support the other departments within NCCER through meetings and updates

          7. All marketing team members will keep themselves informed of construction and maintenance industry trends

          8. Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of NCCER employees

          Requirements

          • Bachelor’s degree or higher in Journalism or Communications

          • Minimum 5 years of experience in related field, preferably from an integrated marketing agency or in-house marketing department, and previous team management experience preferred

          • Self-starter with excellent oral and written communication skills

          • Proficient in Associated Press (AP) style

          • Ability to work effectively in a multi-task, detail oriented and deadline-driven environment

          • Excellent organizational skills and proven project management ability

          • Sound decision-making, problem-solving and research skills

          • Ability to work independently and effectively with all levels of executives, management and staff

          • Creativity, initiative, organization, good judgment and the ability to express thoughts clearly and simply

          • Ability to write in different styles and tones in order to reach a variety of audiences

          • Must be proactive, positive, a team player and have a “get it done” approach

          • Dependable in attendance and performance

          • Writing portfolio will be required for consideration

          Software Skills

          • Proficient in Microsoft Office suite including Microsoft PowerPoint, Word, Excel, SharePoint and Outlook 

          • Effective knowledge of social media platforms including Facebook/Instagram/Twitter 

          • Website content management experience preferred

          • Must have experience using marketing technology products to implement and track campaign performance  


          Senior Build Your Future (BYF) Manager

          Job Type: Full-Time

          Description

          1. Provide direct supervision and guidance for BYF team members

          • Manage and motivate the BYF team members to achieve goals, initiatives and objectives

          • Collaborate with senior managers to ensure cross functional knowledge, information sharing and that projects are functioning smoothing

          • Provide in-depth knowledge of project goals and creative briefs

          • Manage team resources to ensure all projects are completed on time and within budget

          2. Maintain brand identity and provide direction for Build Your Future promotions that increase overall brand awareness

          • Oversee content across websites and promotions

          • Collaborate with senior communications manager to develop articles, blogs, eblasts, best practices, videos and press releases supporting BYF

          • Initiate campaigns based on target markets, trade trends and others as needed

          • Collaborate with senior communications manager and graphic designer to develop materials and documents as needed to support BYF mission, goals and initiatives

          • Analyze relevant metrics to maximize efforts

          3. Recommend, develop and implement marketing strategies and campaigns for BYF initiatives and projects in cooperation with the marketing director

          • Assist director in development of Build Your Future goals, planning and strategy

          • Analyze campaign metrics to optimize performance

          • Work with other departments to ensure execution of Build Your Future programs and identify opportunities to grow awareness

          4. Oversee the qualification, development, and establishment of partner relations to include but not limited to state and industry partnerships

          • Oversee agreements, departmental processes and procedures for BYF partnerships

          • Collaborate with strategic partnership team to represent BYF on the execution of partnership agreements

          • Oversee collateral and material needs for BYF partnerships

          5. Lead the development and implementation of strategies for Build Your Future events

          • Oversee research, qualification and planning of events and activities that expand BYF’s footprint

          • Supervise BYF team in planning, development, and execution of tradeshow strategies

          • Represent and present on behalf of NCCER/BYF at events, conferences, and meetings as needed

          6. Oversee BYF scholarship program

          • Work with scholarship partners

          • Oversee BYF coordinator in scholarship tracking application system and following up with recipients as needed

          • Analyze metrics for optimization

          7. Manage weekly and monthly Build Your Future budget

          8. Manage relationships and data with organizations that provide data and services for BYF (i.e. CLMA, etc.)

          9. Manage metrics and statistics that accurately represent the BYF mission and goals

          • Collaborate with marketing team to provide data for PPT slides, graphs, etc. for organization presentations

          10. Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

          Requirements

          • Bachelor’s Degree in Marketing, Communications or Public Relations and/or education or recruitment experience in the construction industry

          • Minimum five years’ experience in related field

          • Excellent oral and written communication skills

          • Strong analytical and project management skills

          • Ability to work effectively in a multi-task, detail oriented, and deadline-driven environment

          • Creative vision in developing and implementing campaigns

          • Confident and dynamic personality

          • Proactive, positive team player

          • Excellent organizational skills

          • Experience in event planning and execution

          • Dependable in attendance and performance

          • Some travel required

          Software Skills

          • Proficient in Microsoft Office suite including Microsoft PowerPoint, Word, Excel, SharePoint and Outlook 

          • Basic database management

          • WordPress, content management and HTML preferred

          Physical Demands and Working Conditions

          • Works in an indoor office environment with moderate noise level

          • The employee may occasionally be required to lift and/or move up to 25 pounds

          • Specific vision abilities required by this job include close vision and distance vision

          • The employee is regularly required to sit, talk and hear

          • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms

          • The employee is frequently required to use a computer

          • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl


          Social Media Specialist

          Job Type: Full-Time

          Description

          1. Build and execute social media strategy through research, platform determination, benchmarking, messaging and audience identification

          2. Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action

          3. Engage with community members through social interaction, including favorites/likes, reposts/retweets, comments, etc. and answering private messages to build community relationships

          4. Plan comprehensive social media campaigns for special events integrating graphic design, multimedia (video and websites) and partner coordination

          5. Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information

          6. Create editorial calendars and schedules

          7. Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

          Requirements

          • Self-starter with excellent oral and written communication skills

          • Ability to work effectively in a multi-task, detail oriented, and deadline-driven environment

          • Creativity, initiative, organization, good judgment, and the ability to express thoughts clearly and simply

          • Excellent communication skills

          • Sound decision-making, problem-solving, and research skills

          • Must be proactive, positive, a team player, and have a “get it done” approach

          • Minimum of Associates degree in communications, marketing, multimedia, public relations or related field

          • Proven working experience in social media 

          • Dependable in attendance and performance

          Physical Demands and Working Conditions:

          • Works in an indoor office environment with moderate noise level

          • The employee may occasionally be required to lift and/or move up to 25 pounds

          • Specific vision abilities required by this job include close vision and distance vision

          • The employee is regularly required to sit, talk and hear

          • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms

          • The employee is frequently required to use a computer

          • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

          Software Skills: 

          • Microsoft Office, Adobe Creative Suite 6/Creative Cloud (Photoshop, Illustrator and InDesign) 

          • Contact management and desktop publishing software, website design and/or html knowledge


          Outreach & Engagement

          Program Manager

          Job Type: Full-Time

          Description

          NCCER is a not-for-profit education foundation, supporting the construction and maintenance industries for more than 25 years. NCCER provides access to high-quality, standardized training and testing materials that lead to industry-recognized credentials. We are looking for a creative and enthusiastic individual to join our outreach and engagement team. The Project Manager will oversee and assist with procuring and working with subject matter experts in the review and development of NCCER’s curriculum and tests.

          Major job responsibilities will include:

          1. Coordinate project activities and resource needs

          • Identify and define project requirements, scope, and objectives

          2. Create and maintain comprehensive project documentation, plans and reports

          • Create and maintain department standard operating procedures and department reports 

          3. Manage project processes and implementation to meet goals, budget, quality, and schedule

          • Create and maintain project schedules, monitor progress, and maintain deadlines

          • Provide timely project updates on schedule and budget

          4. Establish and maintain relationships with internal and external stakeholders, third parties and vendors

          • Coordinate, facilitate and document appropriate meetings

          • Ensure communication throughout the organization with vendors and stakeholders

          Requirements:

          • Proven experience on projects of similar scope and scale

          • Excellent written and verbal communication skills

          • Strong time management skills with the ability to prioritize workflows and meet deadlines

          • Ability to work independently with minimal supervision

          • Demonstrate self-learning capabilities, taking initiative in a fast paced/quickly changing environment

          • Strong organizational skills including attention to detail

          • Excellent analytical and problem-solving skills

          Software Skills

          Microsoft Office Suite, Salesforce, project management software (i.e. JIRA, Trello, Asana, etc.)


          Product Development

          Editor

          Job Type: Full-Time

          Description

          NCCER is looking for an Editor that is used to a fast-paced working environment and desires to join a growing, fun team comprised of passionate individuals focused on producing the best construction education materials. 

          The Editor will effectively collaborate with technical writers, project managers, and desktop publishing specialists to review, approve, and maintain training products according to NCCER production standards and industry expectations, while maintaining deadlines.

          You will need to work on multiple simultaneous projects. You will work under tight deadlines with minimal supervision in a fast-paced, dynamic environment where quality, creativity, and accountability are tradition. 

          Major Job Duties 

          1. Reviews and approves all materials for print and digital products within the product development department 

          2. Edits content (including manuscripts, presentations, digital courses, and data) for readability, consistency issues, style, agreement with editorial policy and ISD (Instructional System Design), and reading level

          • Verifies facts, dates, and statistics within materials to ensure accuracy

          • Reviews manuscripts for mechanical errors, readability, consistency issues, style, agreement with editorial policy, and reading level

          • Uses Microsoft PowerPoint to edit and finalize PPT presentations

          • Uses Microsoft Word styles to prepare manuscript for XML process

          • Uses Microsoft Excel and/or Exam Studio to edit and assist in the production of exams

          3. Works closely and communicates effectively with in-house technical writers to ensure quality and efficiency of all materials that are external facing

          4. Collaborates with Managing Editor to solidify editorial processes

          5. Utilizes Smartsheet to update project status and maintain efficient workflows by ensuring that accurate data is represented. 

          6. Participates in other projects and duties based on aptitude and interest

          7. Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee

          Requirements

          • Undergraduate degree or equivalent experience

          • Professionalism

          • Computer proficiency (Familiarity with Mac OS preferred)

          • Editorial abilities, including grammar, punctuation, and proofreading skills 

          • Possess excellent communication, reading comprehension and retention, organizational, and time-management skills

          • Ability to work: (a) both independently and under the direction of a supervisor, (b) well with others, and (c) well under pressure

          • Handle shifting departmental priorities and deadlines

          • Multitask and shift easily between concurrent projects

          • Facility with proofreader’s marks and knowledge of Chicago Manual of Style preferred

          Software Skills

          • Proficiency in word-processing, presentations, and spreadsheets (i.e., Microsoft Office Suite)

          • Basic knowledge of desktop publishing software (i.e., Adobe Creative Suite) 

          • Proficiency with basic XML tags is a plus, but not required


            Production Artist

            Job Type: Full-Time

            Description

            The Production Artist will assist our fast-moving product development team with art needs related to curriculum development for the construction craft profession and skilled trades.  You will be part of a world-class and fun team of product developers, who have the highest standards of quality with a creative bent. 

            Major Duties:  

            1. Creating line art and illustrations 

            2. Adjusting and re-sizing of photos 

            3. Performing quality assurance and accessibility checks 

            4. Sourcing and licensing of images from third parties 

            5. Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee 

            Requirements

            • Working knowledge of print and digital production requirements (image size and resolution, color, etc.) 

            • Excellent communication and organizational skills 

            • Ability to work effectively in a multi-task, detail oriented, and deadline-driven environment 

            • Must be able to work under pressure and adapt to shifting priorities and new workflows 

            Physical Demands and Working Conditions: 

            • Works in an indoor office environment with moderate noise level 

            • The employee may occasionally be required to lift and/or move up to 25 pounds 

            • Specific vision abilities required by this job include close vision and distance vision 

            • The employee is regularly required to sit, talk and hear 

            • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms 

            • The employee is frequently required to use a computer 

            • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl 

            Software Skills: 

            • Proficiency in word-processing, presentations and spreadsheets (i.e. Microsoft Office 365 or Office Suite) required 

            • Proficiency in desktop publishing software (i.e. Adobe Creative Suite or Creative Cloud) required, including but not limited to Photoshop, Illustrator, Lightroom, and InDesign 

            • Proficiency with common workplace applications required (i.e., Chrome/Firefox, Zoom, etc.) 

            • Experience with Digital Asset Management systems preferred 

            • Experience with Smartsheet preferred 

             

            Project Manager

            Job Type: Full-Time

            Description

            NCCER has an open position for a hardworking, motivated project manager to join our Product Development team. Project Managers are a critical to our success as they work to scope, design, deliver, and manage hundreds of craft training products focused on building a safe, productive, and sustainable workforce of craft professionals. 

            As part of our fast-paced team, the Project Manager will create and manage product development schedules, from concept to delivery. The project manager will ensure that all product development initiatives are accurately coordinated with a cross-functional team of technical writers, subject matter experts, editorial, digital learning, testing, and production teams. 

            The Project Manager also serves as the ringleader of the program for our subject matter expert committees, who work closely with NCCER to identify the appropriate types and levels of training to include in our program. 

            The Project Manager will monitor customer feedback, analyze data trends, and partner with our sales and workforce development teams to define revision strategies to continuously improve NCCER’s training programs. 

            A successful Project Manager is a self-starter, has strong initiative, and can effectively prioritize while leading multiple projects across two or more craft training programs, each of which will include a range of print and digital offerings, including video, simulations, and more. 

            You will need to demonstrate topnotch influence and collaboration skills to gain agreement with industry leaders who serve as subject matter expects and drive complex projects that will result in effective, efficient, and high-quality craft training programs. You’ll work under tight deadlines with minimal supervision in a fast-paced, dynamic environment where quality, creativity, and accountability are tradition.

            Requirements

            • Associate degree or higher or minimum five years’ work experience as project manager

            • Proactive, positive team player and leader

            • Proven experience in project management on projects of similar scope and scale

            • Ability to stay composed while working efficiently under deadline with numerous projects on hand

            • Strong productivity software skills, including the Microsoft Office suite, Smartsheet or other project management tools 

            • Excellent project management software skills, such as Smartsheet or other project management tools 

            • Experience with desktop publishing software (i.e., Adobe Creative Suite or Creative Cloud), learning management systems (Moodle, Canvas), content management (XML) and reporting tools (PowerBI, Tableau) a plus

            Physical Demands and Working Conditions

            • Some travel may be required

            • Works in an indoor office environment with moderate noise level

            • The employee may occasionally be required to lift and/or move up to 25 pounds

            • Specific vision abilities required by this job include close vision and distance vision

            • The employee is regularly required to sit, talk and hear

            • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms

            • The employee is frequently required to use a computer

            • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

            Software Skills

            • Proficiency in word-processing, presentations and spreadsheets (i.e. Microsoft Office Suite); and miscellaneous Windows-based applications

            • Knowledge of basic database design (i.e. Microsoft Access) 

            • Desktop publishing software (i.e. Adobe Creative Suite or Creative Cloud) is a plus


              Technical Writer

              Job Type: Full-Time

              Description

              The Technical Writer will be a key part our fast-moving product development team, writing educational curriculum materials for the construction craft profession and skilled trades. This includes writing and reviewing manuscripts, instructor resources, tests, quizzes, and other training and evaluation products, including recommending photos or draft initial art concepts and working with our Art team to bring those to reality. 

              You will write manuscript that communicates challenge technical information in a clear, logical way for the greatest learner comprehension. In addition, you will present to and interact directly subject matter expert committees from around the globe to ensure our curriculum reflects the latest industry needs, trends, technology, and processes. You will be part of a world-class and fun team of product developers, who have the highest standards of quality with a creative bent. 

              Requirements:

              • Bachelor’s degree or higher is preferred; experience is considered

              • Experience in technical editing and/or writing required

              • Experience in the construction or maintenance industry is desirable

              • Have excellent communication and organizational skills

              • Able to handle multiple projects at one time

              • Able to meet production and editorial deadlines

              • Able to work effectively in a multi-task, detail oriented, and deadline-driven environment

              • Can work under pressure and adapt to shifting priorities and new workflows

              • Is self-starter, able to work independently and prioritize work 

              • Able to travel, occasionally, to SME meetings and industry conferences

              Software Skills: 

              • Microsoft Office/365, including SharePoint and OneDrive

              • Experience with Smartsheet preferred

              • Experience with Digital Asset Management systems preferred

              • Experience with Adobe Creative Suite is a plus (emphasis on Illustrator, Photoshop and Acrobat)


              Workforce Development

              Workforce Development Coordinator

              Job Status: Full-time

              Description:

              1. Work with WFD Managers to fully support organizations wanting to become accredited through the application and tools/resources training process

              2. Use customer and prospect contact activities tools and systems - update relevant information held in these systems

              3. Support the WFD Manager in their efforts of continuous reach out to existing candidate and accredited organizations to ensure use of programs, introduce new programs etc.

              4. Establish sponsorship opportunities for organizations/schools that are not interested/eligible for accreditation

              5. Review/Approve TU/AAS applications

              6. Review/Approve all Sponsor and Secondary Representative/Primary and Secondary Administrator role change requests and ensure changes are made in appropriate systems and appropriate training takes place

              7. Contact Sponsor and Secondary Representatives/Primary and Secondary Administrators prior to certification expiration to ensure timely renewal

              8. Provides receptionist and Customer Service support/coverage as needed 

              9. Responsible for requesting and/or making updates to applicable articles listed on the NCCER Support Site 

              10. Maintain an intimate knowledge of NCCER/Pearson systems, products, and services to ensure organizations have a positive customer experience

              11. Attend trainings to develop relevant knowledge, techniques, and skills

              12. Develop and cultivate a good working relationship with sponsor network

              13. Assist various NCCER committees as required

              14. Oversee Accreditation and Workforce Development cases to ensure follow up within our Service Level Agreement (SLR)

              Requirements:

              • The position requires a self-starter with demonstrated experience handling multiple duties and deadlines

              • Strong written and verbal communication skills as well as excellent telephone skills are required

              • The ability to work independently and to work effectively with all levels of executives, management and staff is essential

              • Dependable in attendance and performance

              Software Skills:

              • Salesforce

              • Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

              • Proprietary websites (Registry, Testing System, Assessment Platform, NCCER Shop, Online Bookstore, Instructor Resource Center)

              • Internet navigation


              More Info:

              • NCCER is an Equal Opportunity Employer and a drug-free workplace.
              • Salaries are based on qualifications and experience.
              • Excellent benefits package including Health/Vision/Dental and 401K with employer matching.
              • Start ASAP after selection.
              • Positions open until filled.