Career Opportunities

Audit Coordinator/Desktop Auditor

Description:

The Desktop Audit Coordinator conducts audits of NCCER's accredited network of over 700 construction training and assessment programs.  The individual selected for this role will also coordinate all aspects of the auditing process including scheduling, pre-audit communication with organizations being audited, preparation of audit reports and post-audit follow-up regarding any non-conformances identified.  The Desktop Audit Coordinator must be an excellent communicator with a strong work ethic, outstanding analytical skills and a willingness to play an integral role on a team of auditors tasked with maintaining the high standard of integrity and credibility for which NCCER certifications and training credentials are recognized in the industry.

Requirements:

1. Conduct desktop audit process for NCCER Accredited organizations, including:

  • Maintaining an accurate roster of organizations to be audited

  • Contacting organizations to schedule audits

  • Sending audit confirmation emails to organizations

  • Generating and reviewing audit packets

  • Conducting pre-audit research such as reviewing audit reports, Registry and testing data and organization website

  • Communicating with the organization regarding audit preparation and answering questions prior to the audit

  • Conducting desktop audits via virtual platforms (i.e. Zoom, Microsoft Teams, etc.)

  • Conducting on-site audits when needed or when justified by circumstances

  • Preparing accurate and consistent audit reports in accordance with internal standards for audit reports

  • Communicating non-conformances and corrective actions to organizations when applicable

  • Ensuring routine audits are closed and that follow-up requirements are communicated to Audit Programs Manager

2. Assists Audit Programs Manager in recommending and/or drafting updates to guidelines, policies and procedures related to audit processes and enforcement measures

3. Assists in creating tools/resources to educate and/or periodically update other departments on audit processes

4. Develops and/or provides data/statistical reports to Manager or Director as needed

5. Responds to audit-related tickets utilizing FreshDesk system or referring tickets to Audit Programs Manager and/or Director as appropriate

6. Assists Audit Programs Manager in communicating with sponsor network regarding changes or “need to know” information by advising on common non-conformances identified in audits

7. Assists Audit Programs Manager and Director of HR & Compliance with other audit program-related tasks as needed

Qualifications:

  • Candidates with post-secondary education (Associates degree or above) are strongly preferred

  • Candidates with demonstrated experience in auditing, statistical analysis and/or business analytics are preferred

  • Candidates experienced in construction workforce development are preferred

  • Self-starter with demonstrated experience handling multiple duties and deadlines

  • Strong written and verbal communication skills and attention to detail are required

  • Ability to communicate effectively with organizational stakeholders of all levels while holding customers accountable for compliance is critical

  • Correspondence layout, excellent organizational skills, the ability to work independently and to work effectively with all levels of executives, management and staff is essential

  • Some travel may be required

  • Dependability in attendance and performance is essential

Physical Demands and Working Conditions:

  • Works in an indoor office environment with moderate noise level

  • The employee may occasionally be required to lift and/or move up to 25 pounds

  • Specific vision abilities required by this job include close vision and distance vision

  • The employee is regularly required to sit, talk and hear

  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms

  • The employee is frequently required to use a computer

  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

Software Skills:

Microsoft Office Suite, database management, spreadsheets, and web-based submissions administration. Position requires daily use of the NCCER Registry system and periodic use of the TAO testing system. Experience in Microsoft Power BI is preferred but not required.


Executive Assistant

Gainesville, FL • Office of the President

Description:

1) Provides administrative support to President/CEO through a broad variety of administrative tasks including:

  •   Managing active calendar of appointments

  •   Completing expense reports

  •   Composing and preparing correspondence that may be confidential at times

  •   Arranging complex and detailed travel plans, itineraries, and agenda

  •   Screening of unsolicited communications

2) Supports and serves as liaison for Board of Trustees (includes the executive committee, board-related committees and activities as assigned)

  • Serves as the President/CEO’s administrative liaison to the NCCER Board of Trustees and Executive Committee.

  • Manages the budget and logistics of the bi-annual board meetings including communication of meeting details to all trustees and designated staff.

  • Responsible for the documentation of all meetings to include meeting materials, recording minutes and trustee information updates.

3) Executive Team and Leadership Team Support

  • Provides administrative support to the Executive Leadership as needed.

  • Provides support for Executive Leadership Team and Leadership Team meetings including assisting in scheduling and attending all meetings. Responsible for recording action items and disseminating related materials and agendas for each meeting.

  • As needed, assist team members in the preparation of documents for team meetings and projects.

4)    Communicates directly, and on behalf of the President/CEO, with trustees and others on matters related to President/CEO’s work needs.

5)    Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Requirements:

  • An Associate degree from an accredited college or equivalent vocational/technical training, and three (3) years responsible administrative and staff support experience, or an equivalent combination of training and experience, which provides the required knowledge, skills, and abilities

  • A Certified Administrative Professional (CAP) certificate or Certified Professional Secretary (CPS) certificate may substitute for an Associate degree

  • An additional two (2) years of responsible administrative and staff support experience may substitute for an Associate degree

  • Excellent oral and written communication skills

  • Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail and deadlines

  • Experience with travel, meeting planning, and committee management are essential

  • The ability to work effectively and professionally with all levels of executives, management and staff is essential

  • Dependable in attendance and performance

Software Skills:

  • Demonstrated expertise using Microsoft Office suite specifically, Outlook, Word, Excel, PowerPoint

  • Proficient use of internet browsers to conduct research and access cloud documents and social media platforms

  • Demonstrated ability to use Smartsheet


Remote Proctoring Audit Coordinator

Department:                HR & Compliance
Reports To:
                  Audit Programs Manager
Job Status:
                   Non-exempt, Full Time

Major Duties:  

  1. Coordinate remote proctor audit process for NCCER Accredited organizations, including:

    1. Attend live remote proctored testing sessions as an auditor on behalf of NCCER to ensure all policies, procedures and standards are followed

    2. Intervene in or end sessions in which major or repeated non-conformances occur

    3. Complete remote proctor audit reports following live sessions to document non-conformances and recommend proper course of remediation when necessary

    4. Review recorded testing sessions for non-conformances and recommend proper course of remediation when necessary

  2. Assists Audit Programs Manager in recommending and/or drafting updates to guidelines, policies and procedures related to remote proctoring audit processes and enforcement measures

  3. Assists in creating tools/resources to educate and/or periodically update other departments on audit processes

  4. Develops and/or provides data/statistical reports to Manager or Director as needed

  5. Responds to audit-related tickets utilizing FreshDesk system or referring tickets to Audit Programs Manager and/or Director as appropriate

  6. Assists Audit Programs Manager in communicating with sponsor network regarding changes or “need to know” information by advising on common non-conformances identified in audits

  7. Assists Audit Programs Manager and Director of HR & Compliance with other audit program-related tasks as needed

  8. Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Qualifications:             

  • Candidates with post-secondary education (Associates degree or above) are strongly preferred

  • Candidates with demonstrated experience in auditing, statistical analysis and/or business analytics are preferred

  • Candidates with demonstrated experience handling test proctoring or remote test delivery are preferred

  • Self-starter with demonstrated experience handling multiple duties and deadlines

  • Strong written and verbal communication skills and attention to detail are required

  • Ability to communicate effectively with organizational stakeholders of all levels while holding customers accountable for compliance is critical

  • Correspondence layout, excellent organizational skills, the ability to work independently and to work effectively with all levels of executives, management and staff is essential

  • Dependability in attendance and performance is essential

Physical Demands and Working Conditions:

  • Works in an indoor office environment with moderate noise level

  • The employee may occasionally be required to lift and/or move up to 25 pounds

  • Specific vision abilities required by this job include close vision and distance vision

  • The employee is regularly required to sit, talk and hear

  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms

  • The employee is frequently required to use a computer

  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

Software Skills:

  • Microsoft Office Suite, database management, spreadsheets, and

web-based submissions administration. Position requires daily use of the TAO testing system and periodic use of the NCCER Registry system.  Experience in Smartsheet and Microsoft Power BI is preferred but not required.


Assessment Project Manager

  1. Assist in project development and planning including project scope, goals, schedule and budget

    • Develop and ensure resource availability and allocation to include internal team and external partners and/or vendors

  2. Develop, implement and manage detailed project plans for scope control/management, budget adherence, quality outcome, risk evaluation and mitigation and communications

    • Create and maintain comprehensive documentation

    • Create work packages for vendors

    • Provide summaries of research findings for leadership

  3. Manage project processes, implementation and evaluation to meet goals, budget and schedule

    • Perform risk management to minimize and manage risk per project criteria

    • Track and evaluate project performance to meet goals and milestones

    • Perform quality control to maintain standards

    • Monitor progress and maintain deadlines

    • Maintain budget

  4. Establish and manage relationships with internal and external stakeholders, third parties and vendors

    • Recruit and manage qualified technical writers for knowledge and performance tests

    • Coordinate, facilitate and document appropriate meetings

    • Manage SME groups

    • Ensure communication throughout the organization and with vendors and stakeholders

    • Provide timely updates on schedule and budget

    • Delegate and manage project tasks

  5. Transfer ownership to appropriate department/team

    • Obtain final acceptance of deliverables

    • Provide and archive final project materials

Qualifications

  • Associate degree or higher in technical writing, education, instructional design or related area of study

  • Proven experience in project management on projects of similar scope and scale

  • Excellent written and verbal communication skills

  • Experience in evaluating and writing item bank questions that align with learning outcomes

  • Solid organizational skills including attention to detail and multitasking

  • Strong problem-solving, decision-making and research skills

  • Proactive, positive team player and leader

Software Skills

Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Sales Force, PM software (i.e. JIRA, Trello, Asana)

 


Graphic Designer

Department:     Marketing
Reports To:       Marketing Project Manager
Job Status:       Exempt, Full Time

Major Duties:  

  1. Design, develop, produce and maintain artwork including design for websites, projects, promotional materials, campaigns, advertisements, email blasts, partnerships, collateral and giveaways

  2. Research target markets, trade trends, design as needed

  3. Participate in generating concepts for promotional ads, campaigns and collateral

  4. Schedule and submit advertisements for publications

  5. Revitalize already existing ads, campaigns and marketing collateral

  6. Work directly with video production specialist to create graphics for videos

  7. Design internal projects such as invitations or fund raiser materials

  8. Create social media graphics and infographics

  9. Maintain design file structure and archives as needed

  10. Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Qualifications:

  • Self-starter with excellent oral and written communication skills

  • Ability to work effectively in a multi-task, detail oriented, and deadline-driven environment

  • Creativity, initiative, organization, good judgment, and the ability to express thoughts clearly and simply

  • Sound decision-making, problem-solving, and research skills

  • Must be proactive, positive, a team player, and have a “get it done” approach

  • Bachelor’s degree, AA degree or technical degree in graphic design

  • Dependable in attendance and performance

Physical Demands and Working Conditions:

  • Works in an indoor office environment with moderate noise level

  • The employee may occasionally be required to lift and/or move up to 25 pounds

  • Specific vision abilities required by this job include close vision and distance vision

  • The employee is regularly required to sit, talk and hear

  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms

  • The employee is frequently required to use a computer

  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

     

Software Skills:

  • Microsoft Office, Adobe Creative Suite 6/Creative Cloud (Photoshop, Illustrator and InDesign)

  • Contact management and desktop publishing software, website design and/or html knowledge


Marketing Project Manager

Department:     Marketing
Reports To:       Senior Marketing Manager
Job Status:       Exempt, Full Time

Areas of Responsibility:

  1. Maintain all websites for NCCER and BYF

    • Oversee and assign routine website updates to marketing coordinator

    • Design new pages as needed

    • Work with external and internal developers and IT staff

    • Analyze metrics to optimize performance

  2. Manage marketing and BYF inventory

    • Manage relationships with vendors for inventory fulfillment

    • Monitor quality and cost

    • Research new promotional items and trinkets as needed

    • Work with the marketing administrative assistant to ensure inventory is appropriately tracked on a routine basis

  3. Manage presentation library for organization

    • Develop and design slides for new and existing products and services

    • Oversee presentation library both internally and externally

  4. Manage campaign development and in-house design as assigned

    • Develop product, service and promotional campaigns in conjunction with the senior communications and senior marketing managers

    • Manage in-house graphic designer and provide art direction

  5. Collaborate with marketing, workforce development and other departments on conference and event planning

    • Develop event strategies to include appreciation events, booth presence, activities, etc. under the supervision of the senior marketing manager

    • Provide direction on the creation of event design including signage, booth materials, invitations, etc.

  6. Manage online stores

    • Maintain product copy and images

    • Manage marketing products to include trinkets, logo merchandise, etc.

    • Manage vendor relationship with Centricity for marketing products as needed

  7. Manage and mentor marketing support staff to include marketing coordinator, graphic designer and interns when needed

  8. All marketing team members will support the other departments within NCCER through meetings and updates

  9. All marketing team members will keep themselves informed of construction and maintenance industry trends

  10. Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee

Qualifications:

  • Self-starter with excellent oral and written communication skills

  • Ability to work effectively in a multi-task, detail oriented, and deadline-driven environment

  • Creativity, initiative, organization, good judgment, and the ability to express thoughts clearly and simply

  • Must be proactive, positive, a team player, and have a “get it done” approach

  • Bachelor’s Degree in Marketing, Advertising, Communications or related field required

  • Minimum three years’ experience in related field

  • Some travel required

  • Must be dependable in attendance and performance

Physical Demands and Working Conditions:

  • Works in an indoor office environment with moderate noise level

  • The employee may occasionally be required to lift and/or move up to 25 pounds

  • Specific vision abilities required by this job include close vision and distance vision

  • The employee is regularly required to sit, talk and hear

  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms

  • The employee is frequently required to use a computer

  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

Software Skills:

  • Microsoft Office, Adobe Creative Suite 6 and Creative Cloud (Photoshop, Illustrator and InDesign)

  • WordPress, contact management, website design and/or html knowledge preferred


Video Production Manager

Department:     Multimedia Production
Reports To:       Director of Multimedia Production
Job Status:       Full Time
Salary:               $53,000-$60,000

Description:

Under the supervision of the Director of Multimedia Production, oversee NCCER’s video production initiatives and team. 

Areas of Responsibility:

  • Work with other NCCER departments (in particular the Product Development department and the Innovation department) to implement NCCER’s video production initiatives that provide training solutions for the construction industry

  • Manage video contributions from outside organizations

    • Manage a system of video contributions from organizations that include contractors, education institutions and other training providers

    • In collaboration with Product Development, manage NCCER’s relationship with subject matter experts to facilitate their contribution to NCCER’s video library

  • Collaborate with other NCCER departments to provide high quality training and how-to videos

    • Provide how-to videos to customers on how to use NCCER’s products and systems

    • Collaborate with other NCCER departments to provide high quality training and instructional videos for NCCER’s staff

  • Manage production of NCCER videos

    • Manage and oversee video pre-production planning and on-site production activities for video projects

    • Manage and schedule offsite video production activities.Travel to offsite video projects as needed.

    • Manage Video Production Specialists as they write, produce, shoot, and edit audio-video content for NCCER in a studio environment or out on-location.

    • Review video edits and provide feedback to Video Production Specialists

    • Ensure all projects are on schedule and within the set budget

  • Manage NCCER’s video production equipment and software.Acquire new video production equipment as needed within budgetary guidelines

  • Stay up to date with new and changing technologies for video production

  • Identify best practices for video and evolve daily operations as necessary

  • Oversee video collection to ensure all media is archived appropriately and can be readily obtained

  • Manage copyright and permission agreements for videos produced

  • Work with the Marketing department to develop and distribute videos for social media and other promotional streams

  • Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee

Qualifications:

  • Bachelor’s Degree in Video Production, Radio/Television, Film, or related field, plus three (3) years of relevant work experience or five (5) years relevant work experience

  • Strong project management and organizational skills

  • Ability to work effectively in a multi-task, detail oriented, and deadline-driven environment

  • Excellent oral and written communication skills

Physical Demands and Working Conditions:

  • Works in an indoor office environment with moderate noise level

  • Specific vision abilities required by this job include close vision and distance vision

  • Frequently required to move and operate video equipment weighing up to 25 pounds

  • Frequently required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

  • Occasionally required to work outdoors in varying environments

  • Occasionally required to travel with audio-video equipment

Software Skills:

  • Proficient in Microsoft Office suite including Microsoft Word, Excel, SharePoint and Outlook

  • Experience with non-linear editing software, Adobe Creative Cloud (Premiere Pro & After Effects) preferred

 


Production Specialist

Department:     Production Development
Reports To:       Desktop Publishing Manager and Sr. Manager, Production
Job Status:       Non-Exempt, Full Time

Description:

The Production Specialist role involves creating final PDFs for NCCER curriculum using specifications and standards and delivering final files to the printer and various vendors.

The perfect candidate for this position will possess:

  • Good communication: This position will require working with the editorial staff, the vendors, and contractors.

  • Ability to Learn Quickly and Adapt: There is a heavy emphasis on technology and utilizing technology to create efficiencies in workflows. The ability to adjust and learn new things will be crucial.

  • Organized and Persistent: Keeping records of what files have been submitted, what files need to be submitted, and ensuring the correct versions of files are submitted. Also requires keeping records of corrections for various websites.

Major Duties:   

  1. Lay out new books and maintain legacy books using Adobe InDesign and Oxygen XML editor.

  2. Troubleshoots XML coding for production of electronic media; Collaborates with technology vendor to include implementing and utilizing Content Management System with our already existing XML content, and enhance functionality of XML

  3. Tracks and records accuracy of NCCER/Pearson website

  4. Assists with fulfillment of project deliverables to publishing partner and their vendors

  5. Accurately keys in edits to curriculum, including page layout modifications

  6. Documents new processes and workflows; Creates How-To guides for various production tasks

  7. Works with content technology vendor (Gnostyx) to develop, test, and troubleshoot NCS capabilities.

  8. Maintains contractor relationships through answering questions and packaging material

  9. Performs graphics editing and, if required, recreates line art

  10. Maintain and updates records of completed work and work still to be done

  11. Maintains corrections

  12. Other duties as assigned

Qualifications:

  • Ability to work alternative work schedules

  • 2 years publishing experience

  • Excellent communication and organizational skills

  • Detail oriented

  • Page layout experience is beneficial

  • Adaptable to new software and learning new skills

  • Professionalism and the ability to work well others

  • Ability to work independently, handle multiple projects at a given time, and be flexible with changing priorities

  • Ability to train others in XML and page layouts

  • Dependable in attendance and performance

Physical Demands and Working Conditions:

  • Works in an indoor office environment with moderate noise level

  • The employee may occasionally be required to lift and/or move up to 25 pounds

  • Specific vision abilities required by this job include close vision and distance vision

  • The employee is regularly required to sit, talk, and hear

  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms

  • The employee is frequently required to use a computer

  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

Software Skills:

  • Proficiency with Macintosh operating system, desktop publishing software, Oxygen XML editor, Adobe Suite products, word-processing and spreadsheets (i.e. Microsoft Office Suite)

  • Experience using content management systems is beneficial

 


eLearning Content Project Manager

Department:     Digital Learning Solutions
Reports To:       Director of Digital Learning Solutions 
Job Status:       Exempt, Full Time

About this job:

As a member of the Digital Learning Solutions Team, the primary responsibility of the eLearning Content Project Manager is to provide end-to-end management of eLearning course development projects including working with subject matter experts, internal stakeholders, and outside vendors in ultimately delivering successful eLearning courses on time and within budget.

Major Responsibilities:

  1. Define projects scope, plan, goal, and deliverables that support business objectives in collaboration with senior management and other stakeholders.

  2. Work with internal and external Subject Matter Experts in the procurement and development of source materials that will be used to develop eLearning courses.

  3. Manage working relationship with outside course development vendors and provide project timelines, milestones, progress reports, requirements, etc.

  4. Develop best practices, tools, and processes for project execution and management.

  5. Conduct project postmortem and create recommendations to identify successful and unsuccessful project elements.

  6. Keep up to date with latest eLearning trends to keep informed about eLearning formats, authoring processes, emerging best practices, etc.

  7. Assist in the development of an eLearning content roadmap including researching needs.

  8. Assist in the development of communication plans related to the launch of new eLearning courses and other digital learning content.

Qualifications

  • BS in related field or at least three (3) years of relevant work experience in online and in-classroom education, graphic design, instructional design, and project management

  • A good understanding of digital educational principles, educational technology, adult learning theories, etc.

  • Experience with digital content development, workflows, and best practices

  • Outstanding oral and written communication skills

  • Excited, passionate, proactive, and self-motivated with an enthusiasm for learning

  • Ability to work effectively in a multi-task, detail oriented, and deadline-driven environment

  • Exceptional communication, research, attention to detail, and time management skills

Software Skills:

  • Proficient in Microsoft Office suite including Microsoft Word, Excel, PowerPoint, and Outlook

  • Proficient in at least one project management software package

 


IT Intern

Department:    Information Technology
Reports To:       Director of Information Technology
Job Status:       Hourly, Part time up to 15 hours/week

The IT Intern is part of a small team of dedicated individuals that support a mixed Windows and Mac OS environment, and custom web application systems that support the core activities of the business. This role will assist with ongoing deployment and migration projects, handling some data migration tasks and other duties as assigned. This individual should have exceptional troubleshooting, time management, communication and customer services skills and ability to work with minimum supervision.

Major Duties:   

  1. Provide hardware and software support for internal customers using helpdesk ticket system

  2. Assist with content and data migration from old systems to new systems

  3. Assist with website and content management system implementation.

  4. Create data, media repository

  5. Will perform other duties as assigned by Director of IT

Qualifications:

  • Learned/mastered technical skills ready to be applied in practice

  • Strong diagnostic and troubleshooting skills

  • Familiarity with Mac OS and Windows OS.

  • Familiarity with websites, html, CSS (no coding experience)

  • Working on a Degree in Information Systems, Business, Computer science or related field

  • Ability to explain technology to non-technical staff

Physical Demands and Working Conditions:

  • Works in an indoor office environment with moderate noise level

  • The employee may occasionally be required to lift and/or move up to 25 pounds

  • Specific vision abilities required by this job include close vision and distance vision

  • The employee is regularly required to sit, talk and hear

  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms

  • The employee is frequently required to use a computer

  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl


Project Manager

Gainesville, FL • Project Manager

Description

1. Plan, manage, and coordinate assigned projects, to include:

  • Developing project scope in coordination with senior manager and leadership based on relevant data

  • Ensuring projects are developed on schedule, on budget and according to NCCER specifications

  • Acting as a liaison with subject matter expert (SME) committees, technical writers, production team, publishing partner and vendors to facilitate work

  • Maintaining project components between revision cycles

  • Working with other departments to ensure product has a successful launch and is maintained as a quality product

2. Present to SME committees and other stakeholders on product and program development processes or other NCCER-related topics

3. Manage project content updates within content management, learning management, and testing systems

4. Provide assistance to both external and internal customers with questions related to project areas and to the department

5. Integrate new and upcoming instructional technology modalities and techniques into content development and delivery

6. Supervise support staff

7. Perform curriculum alignments and crosswalks for projects

8. Perform substantive and copy editing; reviews and edits work of writers and staff

9. Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee


Requirements:

  • Associate degree or higher or minimum five years work experience as project manager

  • Proven experience in project management on projects of similar scope and scale

  • Excellent written and verbal communication skills to include public speaking

  • Solid organizational skills including attention to detail and multitasking

  • Strong problem-solving and decision-making skills

  • Proactive, positive team player and leader

  • Ability to handle multiple projects at one time and meet production and editorial deadlines

  • Ability to acquire and analyze data to extract trends and metrics

  • Ability to work under pressure

  • Adaptability to shifting priorities and new workflows

  • Experience in technical editing and/or writing desired

  • Dependable in attendance and performance

  • Experience in the construction or maintenance industry is desirable

Physical Demands and Working Conditions:

  • Some travel may be required

  • Works in an indoor office environment with moderate noise level

  • The employee may occasionally be required to lift and/or move up to 25 pounds

  • Specific vision abilities required by this job include close vision and distance vision

  • The employee is regularly required to sit, talk and hear

  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms

  • The employee is frequently required to use a computer

  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

Software Skills:

Proficiency in word-processing, presentations and spreadsheets (i.e. Microsoft Office Suite); and miscellaneous Windows-based applications, knowledge of basic database design (i.e. Microsoft Access) and desktop publishing software (i.e. Adobe Creative Suite or Creative Cloud) a plus.


Registry Assistant

Department:     Credentialing and Compliance Services
Reports To:        Registry Manager
Job Status:       Non-Exempt, Full Time

Major Duties:   

  1. Responsible for providing excellent customer service via phone and email, including delivering Tier 1 and 2 Technical Support.

    • Analyze, troubleshoot, and provide solutions to customers regarding customer accounts, form submissions and various online problems.

    • Ability to grasp technical concepts quickly and explain them to others. Provide immediate, continuous and situational technical online support to external users.

    • Utilize FreshDesk ticket system to effectively document, manage, and resolve a high volume of tickets to customer satisfaction.

  2. Effectively use critical thinking to problem solve and create solutions for complex issues relating to records containing training completions and certifications, merging and deleting duplicate records, and fixing inaccurate completions.

  3. Print and sort high volumes of credentials to be mailed out to organizations in a timely manner.

    • Responsible for fulfilling expedited requests of credential processing and printing for graduations and special events.

  4. Deliver online system training for external users, whether in a group or one-on-one.

    • Ability to use multiple database platforms and programs related to NCCER and its partners.

  5. Validate and process various types of electronic data and paper forms for certifications and training completions.

    • Produce quality work within strict timelines. Exercise independent judgment and decision-making abilities.

  6. Provide telephone support/coverage to Customer Service/Reception as needed.

  7. Process and respond to correspondence from inmates regarding credential requests, incomplete records, etc.

  8. Maintain and update the Registry database by entering information into the computer system such as passing scores, address changes, and other demographical information.

  9. Maintain confidentiality of student records, and follow all recordkeeping and filing per company policies and procedures.

  10. Responsible for retrieving mail from the department mailbox as well as continual monitoring of fax machine.

  11. Process returned mail as needed.

  12. Perform testing for registry system updates and report feedback.

  13. Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee

Qualifications:

  • The position requires a self-starter with demonstrated experience handling multiple duties and deadlines

  • Must possess ability to analyze, troubleshoot and resolve complex problems

  • Must possess strong problem solving skills

  • Must possess the ability to manage multiple responsibilities simultaneously

  • Must be detail oriented and be able to learn multiple systems and programs quickly

  • Must possess strong oral and written communication skills

  • Must possess accurate data entry skills

  • Typing skills should be at least 40 correct words per minute

  • Must possess the ability to work independently and to work effectively with all levels of executives, management and staff

  • Must be dependable in attendance and performance

Physical Demands and Working Conditions:

  • Works in an indoor office environment with moderate noise level

  • The employee may occasionally be required to lift and/or move up to 25 pounds

  • Specific vision abilities required by this job include close vision and distance vision

  • The employee is regularly required to sit, talk and hear

  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms

  • The employee is frequently required to use a computer

  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

Software Skills:

Microsoft Office Suite and Filemaker


Customer and Systems Support Specialist 

Gainesville, FL

Description

Customer and Systems Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding customers through system features and functionalities as well as required policies and procedures. To be successful in this role, you should be an excellent communicator who’s able to provide high-quality customer support and training.

Provide training and support services for the NCCER Registry and testing systems

  • Lead and participate in delivering online system training and conference calls

  • Work with manager to provide customer feedback and adjust training and support documentation as needed

  • Identify customer needs and help customers use specific system features or processes and best practices for efficiency

    Capture and report system feature requests

  • Develop and maintain customer training tools and resources

  • Assist with online learning and video production

Provide customer support services

  • Manage and prioritize customer support tickets/cases

  • Respond to customer queries in a timely and accurate way, via phone and email

  • Respond and follow up with customers to ensure their questions and issues are resolved within the established service level agreements (SLAs)

  • Maintain a high level of professionalism with clients and work to establish a positive rapport with every caller

  • Update customer information in the CMS during and after each call

  • Analyze and report Tier 2 issues as appropriate

  • Escalate issues to management when needed

  • Update and maintain department web pages

  • Work with the management team to stay updated on system knowledge and be informed of any changes in company policies

Provide support for testing emergency calls

  • Provide oversight of department call queue, ensuring continuous and appropriate coverage

  • Provide evening phone coverage

  • Triage and problem solve system issues and provide timely resolution

  • Create and update customer support tickets/cases 

Support department team

  • Collaborate with team members to achieve department and organizational goals

  • Provide backup and support to department team members

Other duties as assigned

  • Accept additional tasks, duties and/or direction as assigned by manager.  This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee.

Qualifications:

  • Able to work independently at multiple tasks

  • Able to quickly adapt to fast-paced environment and deadlines

  • Able to use multiple systems and programs simultaneously

  • Able to grasp technical concepts quickly and explain them to others

  • Able to prioritize and organize tasks

  • Strong communication (written and verbal) and problem-solving skills

  • Strong organizational skills

  • Strong integrity

  • Superior time management

  • Patience when handling tough cases

  • Experience in using help desk software and remote support tools

  • Dependable attendance and performance

  • Experience with training and testing platforms and operations is a plus

  • Experience/knowledge of the construction industry is a plus

  • Must have dependable internet and phone access during evening hours


More Info:

  • NCCER is an Equal Opportunity Employer and a drug-free workplace.
  • Salaries are based on qualifications and experience.
  • Excellent benefits package including Health/Vision/Dental and 401K with employer matching.
  • Start ASAP after selection.
  • Positions open until filled.

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