Career Opportunities

Technical Writer

NCCER has an immediate opening for a Technical Writer. The individual assigned to this position will work closely with the Product Development Senior Managers and Operations leadership on project planning, production scheduling and workflow to update and maintain construction craft training curriculum in more than 75 fields. Major areas of responsibility will include:

  1. Overseeing document preparation activities and prioritizing update tasks in accordance with guidance of Senior Manager of Projects and in conjunction with Lead Project Manager

  2. Writing and/or reviewing manuscripts, instructor resources, assessments and other training and evaluation projects

  3. Assisting Project Managers with planning, managing, and coordinating assigned projects, to include:

    • Ensuring projects are completed on time, on budget, and in accordance with NCCER specifications and requirement

    • Maintaining project components within the update cycle

    • Acting as liaison to subject matter expert committees and vendors and facilitating work

    • Ensuring communication of project information to the appropriate internal stakeholders

  4. Managing project updates within content, learning, and testing management systems

Qualified candidates will possess significant experience in technical editing and/or writing. Other required qualifications include professionalism, the ability to work independently, the ability to travel, excellent communication and organizational skills, the ability to handle multiple projects at one time, the ability to meet production and editorial deadlines, the ability to work under pressure, adaptability to shifting priorities and new workflows, the ability to apply formal and informal mentoring skills to build team skill sets, and dependability in attendance and performance. The ability to work effectively with all levels of executives, management and staff is essential.

A Bachelor’s degree or higher is strongly preferred; although candidates with significant relevant experience may be considered. Candidates with experience in the construction or maintenance industries are strongly preferred.

Proficiency in word-processing, presentations and spreadsheets (i.e. Microsoft Office Suite) is required. Software skills with miscellaneous Windows-based applications, knowledge of basic database design (i.e. Microsoft Access) and desktop publishing software (i.e. Adobe Creative Suite or Creative Cloud) are preferred.

Project Manager

NCCER has an immediate opening for a Project Manager. This individual guides and controls a number of multi-level construction craft training curricula and evaluation tools within a recurring revision and update process. Interaction with representatives of industry, subject matter experts, and customers is a critical aspect of the job. The ideal candidate is a "people person" with excellent presentation skills and experience, as well as the ability to work effectively and efficiently in a detail-oriented and deadline-driven environment. The person selected should expect to ensure projects are developed according to NCCER specifications; manage schedules, workflows, and budgets; manage project updates within content management, learning management, and testing systems; and to perform substantive copy editing. Excellent organizational, communication, presentation, and project management skills are required, as is the ability to travel. A Bachelor’s degree or higher is preferred, but candidates with equivalent experience in relevant positions will be considered. Experience within the construction industry is strongly preferred.

Proficiency in word-processing, presentation, and data analysis are necessary for this position. Familiarity with common project management methodologies and tools is strongly preferred. Candidates with some experience working with Adobe Creative Suite or Creative Cloud software are preferred.

Customer Service Coordinator

NCCER has an immediate opening for a talented professional to provide outstanding customer service support to a diverse customer base through a variety of mediums.  Key areas of responsibility for this p

osition will include:

  • Providing excellent customer service via incoming and outgoing telephone calls, e-mails, and other correspondence – including Tier 1 and Tier 2 Technical Support

  • Freshdesk interaction

    • Entering all customer service inquiries into FreshDesk - entries must be entered clearly, completely, and closed out appropriately

    • Addressing tickets assigned in the FreshDesk system within our service level agreement (SLA)

    • Providing 24-48 hour response time on all return calls, email and FreshDesk correspondence

  • Knowledge base interaction

    • Assisting Manager in the development and maintenance of the Knowledge Base and support portal

    • Utilizing support documents to assist customer inquiries 

  • Working effectively with other departments at NCCER to troubleshoot or solve problems/issues

  • Working within databases and other programs/applications that apply to Customer Service (FreshDesk, NCCER Registry, ANR, ARKIV, NCCER testing system etc.)

  • Maintaining working knowledge of the NCCER website and other advertisements/initiatives that may generate correspondence

  • Maintaining accurate knowledge of programs and services offered by NCCER

  • Ability to navigate multiple programs and utilize internet to help customers with online assistance and problem-solving requests

  • Maintaining confidentiality of student records, and following all company policies and procedures regarding record keeping

  • Assisting students with creating user accounts and website questions

Qualified candidates will have excellent written and verbal communication skills as well as demonstrated experience responding to customer inquiries via phone or electronically in a high-speed environment.  Correspondence layout, strong organization

al skills, and the ability to work effectively with all levels of executives, management and staff is essential.  Dependability in attendance and performance is critical in this role.

Candidates fluent in Spanish are preferred.

Equal Opportunity Employer. Drug Free Workplace. Excellent benefits package. Competitive salary based on qualifications and experience. 

Start ASAP after selection. Position open until filled.

Open Positions

  • Technical Writer
  • Project Manager
  • Customer Service Representative

More Info

  • NCCER is an Equal Opportunity Employer and a drug-free workplace.
  • Salaries are based on qualifications and experience.
  • Excellent benefit package.
  • Start ASAP after selection.
  • Position open until filled.

    Apply Now