Career Opportunities

Director of Product Development

Department: Product Development
Reports To: Chief Operations Officer
Job Status: Exempt, Full Time

Major Duties:   

  1. Hires, directs and supports the daily activities of Product Development department;
  2. Guides and develops Senior Project and Production managers in the management of their areas;
  3. Builds and maintains effective communications across the organization and with key strategic partners and vendors;
  4. Develops and manages the Product Development department annual budget;
  5. Develops the scope and budget for future development projects and the product revision cycle;
  6. Drives continuous revision of all titles within NCCER Content Specification;
  7. Oversees maintenance of security and standards of content within the NCCER Content Specification;
  8. Monitors presentation of NCCER products within Pearson sales and resource websites;
  9. Develops and leverages partnership opportunities to further the growth of content line at the discretion of the Chief Operations Officer;
  10. Seeks new learning modalities and techniques to increase content reuse, speed to market, and product quality;
  11. Responds to and negotiates with other firms for funding of development projects at the discretion of the Chief Operations Officer;
  12. Works closely with Director of International Services to support international product needs;
  13. Supervises all curricula-related contracts and develops select partnering agreements (at the discretion of the President and Chief Operations Officer);
  14. Primary liaison with Publisher over curricula and derivative products;
  15. Manages and directs portfolio assignments designated by the Chief Operations Officer;
  16. Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee

Qualifications:

  • 10+ years of experience in the educational publishing/curricula development, with 5 years publications management experience
  • Undergraduate degree in communications, journalism, or English required 
  • Knowledge and understanding of the DITA publishing system
  • Supervisory experience
  • Self-motivated
  • Experience in managing departmental budgets of $1,000,000 or more
  • Public speaking, presentation skills, communications, writing, editing and computer skills
  • Ability to work under pressure, and able to exercise tact and can guide and encourage others to perform at a high level
  • Must be able to travel
  • Training in instructional design and/or educational theory is also desirable
  • Dependable in attendance and performance

     

Physical Demands and Working Conditions:

  • Works in an indoor office environment with moderate noise level
  • The employee may occasionally be required to lift and/or move up to 25 pounds
  • Specific vision abilities required by this job include close vision and distance vision
  • The employee is regularly required to sit, talk and hear
  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms
  • The employee is frequently required to use a computer
  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl


Software Skills:

Proficiency in word-processing, presentations and spreadsheets (i.e. Microsoft Office Suite), and miscellaneous Windows-based applications; knowledge of electronic publishing and integrated workflows



Data Manager

The Data Manager will support the development and use of business intelligence systems so that the organization can leverage data from multiple sources in an effective and efficient manner.  This role will strive to discover efficient ways to organize, store, consolidate and analyze data with attention to security and confidentiality.  Because you fully grasp the complexity of data management, with a strong understanding of databases and data analysis procedures, you will ensure that critical business information flows timely and securely to and from the organization as well as within. 

Major Duties

  • Using Power BI and other data visualization tools, integrate various data sources to produce electronic and automated ways to render key business performance metrics and reporting needs
  • Work with the Senior Manager of Business Analytics and Research, and Leadership to define data needs to support the decision-making processes within NCCER
  • Visualize Key Performance Indicators and Business Intelligence, using Power BI and other tools
  • Maintain data integrity via routine maintenance and proactive data de-duplication
  • Create and enforce policies for effective data management
  • Formulate techniques for quality data collection to ensure adequacy, accuracy and legitimacy of data
  • Generate and review documentation for all database changes or refinements 
  • Assist with reports and data extraction when needed 
  • Monitor and analyze information and data systems and evaluate their performance to discover ways of enhancing them (new technologies, upgrades etc.)
  • Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee

Qualifications

  • 5+ years of experience in data management or analysis
  • Relevant Bachelor’s degree, or equivalent combination of education and experience
  • Experience creating SQL queries in various SQL databases including MS SQL Server and PostgreSQL using both GUI and command line tools
  • Experienced with command line interface and scripting, including CMD, PowerShell and Bash
  • Experience with data visualization and graphing tools, including Excel, Power Query and Power BI
  • Ability to work with large data sets and raw data in text form
  • Excellent analytical skills
  • Ability to extrapolate conclusions from large data sets
  • Self-starter with demonstrated experience handling multiple duties and deadlines
  • Strong written and verbal communication skills
  • Excellent organizational skills
  • Ability to work independently

Software Skills

  • ANSI SQL 
  • Microsoft SQL Server
  • PostgreSQL 
  • Power BI
  • Microsoft Office 365, especially Excel and Access
  • Salesforce/SOQL
  • AWS

Preferred

  • AWS Certified Associate or above
  • Expert knowledge of JavaScript, Python, or other general-purpose language

Senior Marketing Manager

Department:      Marketing
Reports To:        Director of Marketing and Public Relations
Job Status:        Exempt, Full Time

Description:
The Senior Marketing Manager works in conjunction with the Director of Marketing and Public Relations to develop strategy, while overseeing the daily execution of marketing across all channels with support from the marketing team. This role will own campaign and content development from planning to reporting on results.

Core responsibilities include communicating key messages that educate, inspire and connect with NCCER's network; developing and maintaining a content calendar across channels; managing team timelines and deliverables; overseeing email, web and social media content; reporting on results while learning from patterns and trends to ensure growth.

Our ideal candidate is a team leader, with experience in both written and visual storytelling across channels. Marketing and communications experience are required, preferably from an integrated marketing agency or in-house marketing team. Experience coordinating production for design and video is a plus, as is knowledge of SEM and paid advertising. This person has a knack for organization and collaboration and an ability to manage multiple projects at once, as well as a positive attitude when it comes to tackling new things, adapting and delivering solutions.

Areas of Responsibility:

  1. Maintain brand identity and provide direction for marketing promotions that increase overall brand awareness
  2. Recommend, develop and implement marketing strategies, campaigns and communication plans for products or services in cooperation with director
  3. Research, evaluate and execute new and existing advertising opportunities in cooperation with the Director
  4. Provide direct supervision and guidance for marketing team members
  5. Oversee all new website development
  6. Lead the development and implementation of strategies for NCCER marketing events
  7. Strategically develop and manage projects across departments within the organization
  8. Build and manage relationships with external partners and vendors
  9. Manage weekly and monthly marketing budget
  10. All marketing team members will support the other departments within NCCER through meetings and updates
  11. All marketing team members will keep themselves informed of construction and maintenance industry trends
  12. Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee

Qualifications:

  • Self-starter with excellent oral and written communication skills
  • Ability to work effectively in a multi-task, detail oriented, and deadline-driven environment
  • Creativity, initiative, organization, good judgment, and the ability to express thoughts clearly and simply
  • Sound decision-making, problem-solving, and research skills
  • Must be proactive, positive, a team player, and have a “get it done” approach
  • Bachelor’s Degree in Marketing, Communications or relevant field required
  • Minimum three years of experience in related field, preferably from an integrated marketing agency or in-house marketing department, and previous team management experience required
  • Familiarity with and ability to use AP Style
  • Travel required
  • Dependable in attendance and performance

Physical Demands and Working Conditions:

  • Works in an indoor office environment with moderate noise level
  • The employee may occasionally be required to lift and/or move up to 25 pounds
  • Specific vision abilities required by this job include close vision and distance vision
  • The employee is regularly required to sit, talk and hear
  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms
  • The employee is frequently required to use a computer
  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

Software Skills:

  • Proficient in Microsoft Office suite including Microsoft PowerPoint, Word, Excel, SharePoint and Outlook
  • Effective knowledge of social media platforms including Facebook/Instagram/Twitter
  • Effective knowledge of web analytics, Google Ads and SEM
  • Adobe Creative Cloud (Photoshop, Illustrator and InDesign) preferred
  • Website content management and/or html knowledge preferred

Audit Coordinator/Desktop Auditor

Description

The Desktop Audit Coordinator conducts audits of NCCER's accredited network of over 700 construction training and assessment programs.  The individual selected for this role will also coordinate all aspects of the auditing process including scheduling, pre-audit communication with organizations being audited, preparation of audit reports and post-audit follow-up regarding any non-conformances identified.  The Desktop Audit Coordinator must be an excellent communicator with a strong work ethic, outstanding analytical skills and a willingness to play an integral role on a team of auditors tasked with maintaining the high standard of integrity and credibility for which NCCER certifications and training credentials are recognized in the industry.

Requirements

1. Conduct desktop audit process for NCCER Accredited organizations, including:

  • Maintaining an accurate roster of organizations to be audited
  • Contacting organizations to schedule audits
  • Sending audit confirmation emails to organizations
  • Generating and reviewing audit packets
  • Conducting pre-audit research such as reviewing audit reports, Registry and testing data and organization website
  • Communicating with the organization regarding audit preparation and answering questions prior to the audit
  • Conducting desktop audits via virtual platforms (i.e. Zoom, Microsoft Teams, etc.)
  • Conducting on-site audits when needed or when justified by circumstances
  • Preparing accurate and consistent audit reports in accordance with internal standards for audit reports
  • Communicating non-conformances and corrective actions to organizations when applicable
  • Ensuring routine audits are closed and that follow-up requirements are communicated to Audit Programs Manager

2. Assists Audit Programs Manager in recommending and/or drafting updates to guidelines, policies and procedures related to audit processes and enforcement measures

3. Assists in creating tools/resources to educate and/or periodically update other departments on audit processes

4. Develops and/or provides data/statistical reports to Manager or Director as needed

5. Responds to audit-related tickets utilizing FreshDesk system or referring tickets to Audit Programs Manager and/or Director as appropriate

6. Assists Audit Programs Manager in communicating with sponsor network regarding changes or “need to know” information by advising on common non-conformances identified in audits

7. Assists Audit Programs Manager and Director of HR & Compliance with other audit program-related tasks as needed

Qualifications

  • Candidates with post-secondary education (Associates degree or above) are strongly preferred
  • Candidates with demonstrated experience in auditing, statistical analysis and/or business analytics are preferred
  • Candidates experienced in construction workforce development are preferred
  • Self-starter with demonstrated experience handling multiple duties and deadlines
  • Strong written and verbal communication skills and attention to detail are required
  • Ability to communicate effectively with organizational stakeholders of all levels while holding customers accountable for compliance is critical
  • Correspondence layout, excellent organizational skills, the ability to work independently and to work effectively with all levels of executives, management and staff is essential
  • Some travel may be required
  • Dependability in attendance and performance is essential

Physical Demands and Working Conditions

  • Works in an indoor office environment with moderate noise level
  • The employee may occasionally be required to lift and/or move up to 25 pounds
  • Specific vision abilities required by this job include close vision and distance vision
  • The employee is regularly required to sit, talk and hear
  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms
  • The employee is frequently required to use a computer
  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

Software Skills

Microsoft Office Suite, database management, spreadsheets, and web-based submissions administration. Position requires daily use of the NCCER Registry system and periodic use of the TAO testing system. Experience in Microsoft Power BI is preferred but not required.


Testing Coordinator – Customer Resources and Support

Department:        Testing Department
Reports To:          Director, Testing and Sponsor Training
Job Status:          Non-Exempt, Full Time

Major Duties:    
1)    Develop and maintain training tools & resources for external users
  • Develop and maintain printable and online training tools and resources
  • Assist with online media production
  • Maintain department web pages
2)    Provides Training and Customer Support services for NCCER Registry and testing systems
  • Lead and participate in delivering online training and conference calls
  • Provides complete understanding and knowledge of NCCER systems
3)    Provide Customer Support services
  • Manage customer support tickets
  • Provide customer support for testing emergency calls and support requests
4)    Support Department Team
  • Collaborates with team members to achieve department goals
  • Support development and maintenance of Department Procedure Manual
  • Provide backup/support to department team members

5)    Ability to accept additional tasks, duties and/or direction as assigned by manager.  This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee

Qualifications:

  • This position requires:
    • Ability to work independently at multiple tasks and allocate time efficiently
    • Ability to quickly adapt to fast-paced environment and deadlines
    • Strong problem-solving and critical thinking skills
    • Ability to use multiple database platforms and programs simultaneously
    • Ability to grasp technical concepts quickly and explain them to others
    • Strong customer service skills
    • Strong interpersonal and professional communication skills (written and verbal)
    • Strong organizational skills
    • Superior time management
    • Ability to work effectively with all levels of executives, management, and staff
    • Attention to detail
    • Strong integrity
    • Dependable attendance and performance
  • Associate degree or higher is preferred
  • Experience/knowledge of the construction industry is preferred
  • Experience with training programs and testing operations is preferred
Physical Demands and Working Conditions:
  • Works in an indoor office environment with moderate noise level
  • The employee may occasionally be required to lift and/or move up to 25 pounds
  • Specific vision abilities required by this job include close vision and distance vision
  • The employee is regularly required to sit, talk and hear
  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms
  • The employee is frequently required to use a computer
  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl
Software Skills:
  • Competency using Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint programs, required
  • Database management, preferred
  • Proficiency with web-based research, required



Executive Assistant

Gainesville, FL • Office of the President

Description

1) Provides administrative support to President/CEO through a broad variety of administrative tasks including:

  •   Managing active calendar of appointments
  •   Completing expense reports
  •   Composing and preparing correspondence that may be confidential at times
  •   Arranging complex and detailed travel plans, itineraries, and agenda
  •   Screening of unsolicited communications

2) Supports and serves as liaison for Board of Trustees (includes the executive committee, board-related committees and activities as assigned)

  • Serves as the President/CEO’s administrative liaison to the NCCER Board of Trustees and Executive Committee.
  • Manages the budget and logistics of the bi-annual board meetings including communication of meeting details to all trustees and designated staff.
  • Responsible for the documentation of all meetings to include meeting materials, recording minutes and trustee information updates.

3) Executive Team and Leadership Team Support

  • Provides administrative support to the Executive Leadership as needed.
  • Provides support for Executive Leadership Team and Leadership Team meetings including assisting in scheduling and attending all meetings. Responsible for recording action items and disseminating related materials and agendas for each meeting.
  • As needed, assist team members in the preparation of documents for team meetings and projects.

4)    Communicates directly, and on behalf of the President/CEO, with trustees and others on matters related to President/CEO’s work needs.

5)    Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

 

Requirements

  • An Associate degree from an accredited college or equivalent vocational/technical training, and three (3) years responsible administrative and staff support experience, or an equivalent combination of training and experience, which provides the required knowledge, skills, and abilities
  • A Certified Administrative Professional (CAP) certificate or Certified Professional Secretary (CPS) certificate may substitute for an Associate degree
  • An additional two (2) years of responsible administrative and staff support experience may substitute for an Associate degree
  • Excellent oral and written communication skills
  • Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail and deadlines
  • Experience with travel, meeting planning, and committee management are essential
  • The ability to work effectively and professionally with all levels of executives, management and staff is essential
  • Dependable in attendance and performance

Software Skills

  • Demonstrated expertise using Microsoft Office suite specifically, Outlook, Word, Excel, PowerPoint
  • Proficient use of internet browsers to conduct research and access cloud documents and social media platforms
  • Demonstrated ability to use Smartsheet

Customer Service Representative

NCCER has an immediate opening for a talented professional to provide outstanding customer service support to a diverse customer base through a variety of mediums.  Key areas of responsibility for this position will include:

  • Providing excellent customer service via incoming and outgoing telephone calls, e-mails, and other correspondence – including Tier 1 and Tier 2 Technical Support
  • Freshdesk interaction
    • Entering all customer service inquiries into FreshDesk - entries must be entered clearly, completely, and closed out appropriately
    • Addressing tickets assigned in the FreshDesk system within our service level agreement (SLA)
    • Providing 24-48 hour response time on all return calls, email and FreshDesk correspondence
  • Knowledge base interaction
    • Assisting Manager in the development and maintenance of the Knowledge Base and support portal
    • Utilizing support documents to assist customer inquiries
  • Working effectively with other departments at NCCER to troubleshoot or solve problems/issues
  • Working within databases and other programs/applications that apply to Customer Service (FreshDesk, NCCER Registry, Filemaker, ANR, ARKIV, NCCER testing system etc.)
  • Maintaining working knowledge of the NCCER website and other advertisements/initiatives that may generate correspondence
  • Maintaining accurate knowledge of programs and services offered by NCCER
  • Ability to navigate multiple programs and utilize internet to help customers with online assistance and problem-solving requests
  • Maintaining confidentiality of student records, and following all company policies and procedures regarding recordkeeping
  • Assisting students with creating user accounts and website questions

Qualified candidates will have excellent written and verbal communication skills as well as demonstrated experience responding to customer inquiries via phone or electronically in a high speed environment.  Correspondence layout, strong organizational skills, and the ability to work effectively with all levels of executives, management and staff is essential.  Dependability in attendance and performance is critical in this role.

Candidates fluent in Spanish are strongly preferred.

Equal Opportunity Employer. Drug Free Workplace. Excellent benefits package. Competitive salary based on qualifications and experience.

Start ASAP after selection. Position open until filled.

Open Positions

  • Director of Product Development
  • Data Manager
  • Senior Marketing Manager
  • Audit Coordinator/Desktop Auditor
  • Testing Coordinator
  • Executive Assistant
  • Customer Service Rep

More Info

  • NCCER is an Equal Opportunity Employer and a drug-free workplace.
  • Salaries are based on qualifications and experience.
  • Excellent benefits package including Health/Vision/Dental and 401K with employer matching.
  • Start ASAP after selection.
  • Positions open until filled.

    Apply Now